ECom Logistics podcast

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Lisätty three vuotta sitten

Sisällön tarjoaa Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

eCom Logistics Podcast

Jaa

Sarjan koti•Feed

Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.

104 jaksoa

#Tech #Business #Harshida Acharya #Dan Coll #Ninaad Acharya #Supply Chain #Logistics #Technology #Ecommerce #Fulfillment #3pl #Podcasting Education #Fulfillment IQ #Ecommerce Fulfillment #Retail #Logistics News

eCom Logistics Podcast

updated vuosi sitten

Jaa

Sarjan koti•Feed

104 jaksoa

Kaikki jaksot

1
Jason Murray on Building Shipium: Lessons from Amazon and the Future of Supply Chain Tech 23:37

8 weeks sitten23:37

Toista Myöhemmin

Listat

Tykkää

Tykätty

23:37

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational efficiency, and scalable fulfillment solutions to stay ahead in today’s fast-moving eCommerce landscape. What You’ll Learn Amazon’s Logistics Playbook – Lessons from Jason’s time leading Amazon’s fulfillment and supply chain optimization teams. Scaling with Data Science – Why predictive analytics and machine learning are game-changers for fulfillment efficiency. Automation vs. Human Expertise – Striking the right balance between AI-driven logistics and people-powered problem-solving. Product-Market Fit for Startups – Hard-earned lessons from building Shipium and helping 3PLs and brands compete. The Future of eCommerce Logistics – Trends shaping fulfillment, including B2B supply chains, on-demand logistics, and deep customer insights. Highlights [00:01:00] – Jason’s 19-year Amazon journey: From fulfillment systems to leading Amazon Prime’s logistics strategy. [00:03:30] – How Amazon’s supply chain turned logistics into a competitive advantage with machine learning and predictive analytics. [00:07:45] – The challenge of bringing Amazon-level logistics to 3PLs, retailers, and brands—and why most are still “fighting with sticks and stones.” [00:12:30] – Finding product-market fit as a startup: Jason’s lessons on iterating, adapting, and learning from customer feedback. [00:18:00] – The next frontier in supply chain tech: Using data to optimize fulfillment, increase speed, and reduce costs at scale. Quotes [00:03:00] "Amazon’s tech divide was massive. The rest of the industry was competing with sticks and rocks, while Amazon had F-16s and drones." – Jason Murray [00:10:30] "It’s not about making companies 'like Amazon'—it’s about applying Amazon’s approach: start with the customer, use data, and automate at scale." – Jason Murray [00:12:45] "Finding product-market fit is about brutal honesty. You have to ask: Why did we lose this deal? What’s missing? No excuses." – Jason Murray [00:19:00] "The future of logistics is about turning everything into a math problem. Data will drive the next wave of supply chain innovation." – Jason Murray About the Guest Jason Murray is the Co-Founder & CEO of Shipium, a company revolutionizing supply chain technology for eCommerce and retail. Before launching Shipium, Jason spent 19 years at Amazon, where he helped build Amazon Prime, Subscribe & Save, and Amazon’s predictive logistics systems. His expertise in data-driven decision-making, automation, and supply chain optimization is helping 3PLs and retailers compete at an enterprise level. Connect with Jason on LinkedIn Learn more about Shipium Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

1
Revolutionizing Last-Mile Logistics: Nicole Mazza on Relay’s Game-Changing Approach 38:04

11 weeks sitten38:04

38:04

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics. This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model. What You’ll Learn ✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries. ✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time. ✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density. ✅ Fundraising & Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A. ✅ The Future of AI & Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce. Episode Highlights 🕐 [00:01:06] – Nicole’s background: Scaling Stuart Delivery to $400M & founding Relay. 🕐 [00:04:00] – What is the last 100 meters model, and how do hyperlocal pit stops work? 🕐 [00:06:30] – The asset-light advantage: Why Relay’s model is flexible and scalable compared to traditional depots. 🕐 [00:10:30] – Why urban logistics is actually harder than suburban delivery. 🕐 [00:12:00] – Relay’s cost-saving impact: 60% reduction in delivery costs with 99% on-time rates. 🕐 [00:24:00] – Overcoming investor skepticism: How Nicole & her team raised $35M Series A. 🕐 [00:32:00] – What’s next for Relay? Expansion plans & the potential move into North America. 🕐 [00:33:15] – AI in logistics: How AI-driven route optimization is changing the game. 🕐 [00:34:30] – Drone deliveries? Nicole’s take on why they might not happen in the UK anytime soon. Quotes 📢 [00:03:00] – “The last mile isn’t actually the last mile—it’s the last 10 miles. We’re turning that into the last 100 meters.” – Nicole Mazza 📢 [00:10:45] – “Urban delivery is actually harder than suburban. Traffic, parking, and handover times offset density.” – Nicole Mazza 📢 [00:22:00] – “For every shipment, we collect 1,600 data points. It’s not just about having data—it’s about taking real-time action.” – Nicole Mazza 📢 [00:25:00] – “Investors told us ‘No’ hundreds of times before we got our first ‘Yes.’ Bootstrapping was tough but made us stronger.” – Nicole Mazza About the Guest Nicole Mazza is the Founder & Chief Commercial Officer at Relay Technologies, an innovative logistics company transforming the last-mile into the last 100 meters. Prior to Relay, she was instrumental in scaling Stuart Delivery to $400M in revenue and leading it to a successful acquisition. With deep expertise in urban logistics, fleet optimization, and supply chain transformation, Nicole is on a mission to redefine eCommerce deliveries with a flexible, scalable, and data-driven approach. 🔗 Connect with Nicole on LinkedIn: Nicole Mazza 🔗 Learn more about Relay Technologies: Relay Technologies Connect with Relay on LinkedIn: Relay Technologies LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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Digital Transformation in Action: How Luminess Rebuilt Its Supply Chain 19:40

13 weeks sitten19:40

19:40

Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation. What You’ll Learn Pivoting to Digital-First: How Luminess transitioned from TV-driven sales to a modern eCommerce model. Choosing the Right 3PL Partner: Key factors that influenced Luminess’ decision to outsource fulfillment. Balancing Tech & Operations: How investing in the right tech stack enabled growth and efficiency. Overcoming Logistics Challenges: Insights on tackling supply chain disruptions, delivery speed expectations, and inventory management. The Power of Data & Curiosity: Why staying data-driven and open to new solutions is crucial for operations leaders. Highlights 🔹 [00:01:00] – Aaron’s career journey: From Zeppler Hardware to leading Luminess’ transformation. 🔹 [00:04:00] – The shift from TV advertising to eCommerce and its impact on fulfillment. 🔹 [00:08:30] – Why Luminess chose to partner with a 3PL instead of handling fulfillment in-house. 🔹 [00:12:00] – The importance of strong relationships between brands and 3PL partners. 🔹 [00:15:00] – Exciting logistics trends: AI-driven forecasting, inventory tracking, and regional carriers. 🔹 [00:17:00] – Key leadership lessons: Stay curious, data-obsessed, and adaptable. Quotes 💬 [00:06:30] – "Once we realized our tech platform wasn’t capable of supporting the shift, we had to invest in new systems—Salesforce, Shopify, WMS, CRM. It changed everything." – Aaron Wilcox 💬 [00:10:15] – "The right 3PL partnership isn’t just about cost—it’s about tech capabilities, customer experience, and alignment with your brand’s goals." – Aaron Wilcox 💬 [00:12:15] – "The secret sauce in logistics is relationships—how well you collaborate with your 3PL to solve problems and serve customers." – Harshida 💬 [00:16:00] – "The minute you think you have it all figured out, something changes. Stay curious, keep learning, and adapt fast." – Aaron Wilcox About the Guest Aaron Wilcox is the Chief Operating Officer at Luminess, a beauty brand that has successfully transitioned from a traditional TV-first sales model to a thriving digital commerce operation. With a background in logistics, operations, and strategic partnerships, Aaron has played a key role in scaling Luminess through technology adoption and 3PL collaboration. His expertise in fulfillment strategy, customer experience, and supply chain agility makes him a valuable voice in the eCommerce logistics space. Connect with Aaron on LinkedIn Learn more about Luminess Unlock the Future of Logistics at CartCon 2025 Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event. Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025 Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

1
From AI to Cold Chain: Tanzil Uddin on What’s Next for Supply Chain Leaders at Manifest Vegas 22:34

14 weeks sitten22:34

22:34

What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from agile newcomers. Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability. Highlights [00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda. [00:04:15] – How AI and geopolitical trends influenced the 2024 event’s focus. [00:07:00] – Striking the right balance between educational content and sponsor participation. [00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making. [00:16:45] – Cold chain logistics: a new frontier for Manifest 2025. Quotes [00:03:00] “We’re people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin [00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida [00:08:15] “Understanding your customer market is key. It’s not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin [00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil Uddin About the Guest Tanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry’s most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil’s work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy. Connect with Tanzil on LinkedIn: Tanzil Uddin Learn more about Manifest Vegas: manifestvegas.com Register now and secure a $200 discount: https://ManifestVegas.com/Join/E-Com-Logistics-Podcast Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

1
Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation 27:33

15 weeks sitten27:33

27:33

What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals. Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs. Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships. Highlights [00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence. [00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale. [00:11:45] – The transformative power of data aggregation and AI in understanding customer needs. [00:16:30] – The 4% real estate decision that influences 50% of customer operational costs. [00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate. Quotes [00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall [00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya [00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall [00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall About the Guest Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions. Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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The 3PL Strategy That Turned Misen Around in 45 Days: Michael Mahoney’s Insights 17:07

21 weeks sitten17:07

17:07

Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll Learn Radical Simplification: Why less complexity in operations leads to better scalability and efficiency. Process-First Approach: Prioritizing process and technology before hiring for lasting operational success. Evaluating Technology Investments: The power of iterative, cost-effective tech adoption. Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions. Future of AI in Logistics: Unlocking potential with demand planning and consumer insights. Highlights [00:01:00] – Michael’s journey from bankruptcy to profitability at Misen. [00:03:00] – The critical role of switching 3PL partners in driving operational profitability. [00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations. [00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications. [00:13:00] – Firefighter thinking: A structured approach to peak season challenges. Quotes [00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney [00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney [00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney [00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael Mahoney About the Guest Michael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders. Connect with Michael on LinkedIn and explore Misen’s innovative cookware at Misen.com Unlock the Future of Logistics at CartCon 2025 Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event. Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025 Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

1
Racing Towards Sustainability: Formula E’s Global Logistics Playbook with Alberto Longo 42:26

22 weeks sitten42:26

42:26

What You’ll Learn The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality. Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events. Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles. Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably. Breaking Barriers in Motorsport: Formula E’s approach to inclusivity, affordability, and talent-first driver recruitment. Highlights [00:05:00] – The bold idea of creating a net-zero electric racing championship. [00:17:00] – Logistics of racing in 33 cities: moving 300 tons of equipment with a reduced carbon footprint. [00:25:00] – How Formula E's battery transport protocols influenced global EV logistics regulations. [00:31:00] – Formula E’s unique all-weather tires: sustainable, efficient, and performance-ready. [00:36:00] – Formula E’s commitment to talent-first recruitment and cost caps in motorsports. Quotes [00:03:00] – “Sometimes you need to be persistent and follow your dreams.” – Alberto Longo [00:13:00] – “Formula E is not just a sport, it’s a platform for education and innovation in sustainability.” – Alberto Longo [00:25:00] – “Efficiency is our commitment to the world. Every year, we do bigger events with fewer emissions.” – Alberto Longo [00:37:00] – “Talent should be the gateway to motorsports, not wealth. We’re changing that with Formula E.” – Alberto Longo About the Guest Alberto Longo is the Co-founder and Chief Championship Officer of Formula E, a revolutionary all-electric motorsport. With a background in finance and law, Alberto transitioned into motorsports with a vision to make racing sustainable, inclusive, and innovative. His leadership has transformed Formula E into the fourth largest motorsport globally, with a profound impact on electric vehicle technology and urban mobility. Connect with Alberto Longo on LinkedIn Explore Formula E: Formula E Official Website Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

1
3PL Scaling Success: WSI’s Peter Davis on Growth, Acquisitions, and Team Culture 50:58

24 weeks sitten50:58

50:58

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture. What You’ll Learn Debt-Free Growth: Expand logistics capacity without taking on debt. People-First Leadership: Build a cohesive team culture with empathy and strong values. Strategic Acquisitions: Insights for choosing acquisitions that add technological value. Tech & Human Balance: Integrate automation and AI without losing the human touch. Operational Resilience: Key principles for navigating change in the supply chain. Highlights [00:01:00] – WSI’s 500% growth journey without debt [00:13:00] – Acquisitions for tech enhancements, including Shipping Tree [00:17:00] – Integrating acquisitions with a people-first approach [00:27:00] – Adapting to specialization and versatility in 3PL [00:44:00] – Using AI for demand forecasting and operational efficiency Quotes [00:03:00] “You quickly realize that people at all levels bring incredible value. Empathy is crucial to leading in logistics.” – Peter Davis [00:10:00] “Spend time on the floor with your team—not just observing processes but connecting with the people.” – Ninaad Acharya [00:17:00] Peter Davis: “Listening is the first step to successfully integrating a new team after an acquisition.” – Peter Davis [00:33:00] “If you’re disregarding culture and team, you’re missing the heart of the business.” – Peter Davis About the Guest Peter Davis is the VP and General Manager of Fulfillment & Chemical at WSI, a logistics leader focused on sustainable, customer-centered growth. With a background in private equity M&A and legal strategy, Peter offers a unique perspective on scaling 3PL operations. His leadership emphasizes a long-term, strategic approach that combines operational excellence with a commitment to a strong team culture. Connect with Peter on LinkedIn Learn More about WSI Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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Leading the Future of Supply Chains: AI & Sustainability with Chris Sultemeier 42:14

27 weeks sitten42:14

42:14

Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart, Chris developed an extensive network of industry executives across transportation, third-party warehouse distribution and fulfillment and retail companies. In 2007, he was awarded the prestigious Sam M. Walton Entrepreneur of the Year Award on Sustainability. Chris currently serves on the Board of Directors for Duke Realty and Logistics Innovation Technologies. Chris holds a BS in Mechanical Engineering from the U.S. Military Academy at West Point. He was an Army Airborne Ranger and received his professional engineering license in Civil Engineering. HIGHLIGHTS [00:04:00] - Scaling Walmart’s logistics network from $20 billion to $500 billion. [00:17:00] - The role of AI and sustainability in transforming supply chain operations. [00:22:00] - Key leadership strategies for navigating supply chain growth and innovation. [00:28:00] - Doubling fleet efficiency through sustainable logistics initiatives. [00:35:00] - Practical applications of AI in improving logistics, from picking processes to reverse logistics. QUOTES : [00:28:00] - "Sustainability has to have an ROI. It can't be just a hobby; it has to pay back." – Chris Sultemeier [00:35:00] - "AI gets me excited when I see it used in ways that deliver real payback, like improving picks per hour by 40 to 45% in a fulfillment center." – Chris Sultemeier [00:22:00] - "Your career doesn’t just go upward. You need to move laterally, gain breadth of experience, and that makes you a better leader." – Chris Sultemeier [00:29:00] - "Efficiency in logistics is key to sustainability. It's about doing more with less, which is what leads to long-term success." – Ninaad Acharya [00:17:00] - "If you blend technology like AI with real industry experience, that's when logistics innovation happens. You can’t just Silicon Valley this thing." – Ninaad Acharya FIND MORE ABOUT THE GUEST: LinkedIn: https://www.linkedin.com/in/chris-sultemeier-263363120/ New Road Capital Partners: https://newroadcp.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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How to Leverage Cloud & AI for Peak Logistics with Deposco's Bill Gibson 40:12

28 weeks sitten40:12

40:12

ABOUT THE GUEST: Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson’s career began in 1993 as an account executive at Manugistics, a leading supply chain software provider. Over the years, he has held significant positions, including Managing Partner at The Albermarle Group, a venture capital firm, and leadership roles at Grotech Ventures. Gibson is currently the CEO of Deposco, a cloud-based supply chain software company that offers solutions for retailers, distributors, and 3PLs. Under his leadership, Deposco has grown significantly and has been recognized multiple times, including making the Inc. 5000 list for several years. Notably, Gibson was honored as one of the Top 50 SaaS CEOs by The Software Report, highlighting his influence and success in the software as a service (SaaS) sector. HIGHLIGHTS: [00:03:00] Inception of Deposco and the gap in the market. [00:07:00] Evolution of e-commerce and 3PLs, noting how brands struggled with operational challenges. [00:19:00] The importance of real-time, cloud-based solutions for 3PLs. [00:28:00] Peak season preparation and the common pitfalls brands face during this time. [00:33:00] Importance of forward-looking planning vs. driving operations based on historical performance. QUOTES: [00:28:00] - "Mike Tyson had a quote at a point in time about ‘You got to plan until you get punched in the face,’ right? It's the same at peak seasons—it's the punch in the face for everybody every year." – Bill Gibson [00:31:00] - "How do you not have your real-time fulfillment system tied into your front-end commerce system? If you can’t supply the order, why are you booking the business?" – Bill Gibson [00:22:00] - "The future is about how we as practitioners make it easier, faster, and less expensive to achieve the outcomes. It’s not just about the software, it’s about aligning strategy and operations." – Bill Gibson [00:25:00] - "We’re co-creating. It’s not about the AI toolkit, it’s about how we apply AI to solve real problems in commerce." – Bill Gibson [00:36:00] – “In logistics, the digital and physical sides of the business need to be joined at the hip. When they’re not, you get failures that damage customer trust.” – Ninaad Acharya FIND MORE ABOUT THE GUEST: LinkedIn: Bill Gibson Website: Deposco Twitter: @Deposco Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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OneRail’s Bill Catania on Optimizing the Logistics Triangle with Real-Time Solutions 34:40

29 weeks sitten34:40

34:40

ABOUT THE GUEST: Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail , an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on leveraging technology to solve complex business problems. He is recognized as a thought leader in logistics technology, having received numerous accolades, including being named a "Game Changer" by the Orlando Business Journal and winning the Supply Chain Leaders in Action Pitch Tank contest. Bill's previous ventures include MDOT, a pioneering enterprise software company that helped transform digital coupon redemption. EPISODE HIGHLIGHTS: [00:04:00] – Bill’s early entrepreneurial ventures and the start of his career in enterprise software. [00:07:30] – The pivot moment for OneRail: transitioning from a tech-connected courier to an aggregated network platform. [00:16:00] – The complexities of aggregating courier networks and matching supply with demand in real-time. [00:20:30] – How AI and machine learning helped OneRail scale operations and manage thousands of deliveries daily. [00:28:00] – The acquisition of OrderBot and the future of OneRail’s dynamic fulfillment capabilities. [00:31:30] – Bill’s advice on raising capital and scaling logistics businesses through data optimization. QUOTES: [00:07:00 - 00:07:24] - "The logistics triangle is really about inventory, transportation, and consumer — and these three things must talk in real time to create a seamless delivery experience." – Bill Catania [00:16:48 - 00:17:31] - "The key to optimizing logistics is building density. With high-volume partners, you get density, and density leads to better optimization and economic advantage." – Bill Catania [00:11:00 - 00:11:30] - "If you think you have a good idea, just jump in and do it. The fact is, whatever you build initially isn't what will take you to the rocket ship — it will evolve. Avoid analysis paralysis and act." – Ninaad Acharya [00:22:34 - 00:22:59] - "We always work at the SKU level because inventory, transportation, and consumer data have to align in real time. Knowing item specifics allows us to optimize the entire fulfillment process." – Bill Catania [00:29:00 - 00:29:30] - "To achieve the 'Amazon experience,' you need real-time decision-making between transportation and fulfillment while the customer is still on the product page. It’s about aligning inventory and transportation seamlessly." – Ninaad Acharya [00:14:00 - 00:14:29] - "You don’t quit. You pivot, you tweak, and figure out where you can add value. In logistics, finding where you can provide the most value is what keeps you moving forward." – Bill Catania FIND MORE ABOUT THE GUEST: LinkedIn: Bill Catania Website: OneRail Twitter: @OneRailTech Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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eCommerce Evolution: FedEx’s Ryan Kelly on Commercial Strategy and Sustainability 43:26

30 weeks sitten43:26

43:26

ABOUT THE GUEST: Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply chains. His work at FedEx focuses on developing innovative products and solutions, establishing strategic alliances, and commercializing digital platforms. Previously, Ryan played a pivotal role in Genco's acquisition by FedEx and led corporate development initiatives at ATC. He is a recognized thought leader in logistics and supply chain innovation. HIGHLIGHTS: [00:02:03] From Investment Banking to Logistics Leadership [00:04:00] Commercializing Digital Solutions: Navigating Ecosystem Integration [00:07:00] Technology Gaps: Challenges and Opportunities in E-Commerce Platforms [00:11:00] Sustainability in Supply Chain: Reducing Waste and Emissions [00:21:00] Returns Management: Addressing Fraud and Optimizing Policies [00:34:00] Supply Chain Strategy: Efficient Fulfillment and Inventory Management QUOTES: [00:07:00] - "Many third-party solutions overlook fundamental logistics signals, creating misinterpretations that can harm delivery performance." - Ryan Kelly [00:11:22] - "Sustainability is about more than just emissions; it's about reducing waste and improving overall supply chain efficiency." - Ryan Kelly [00:19:46] - "Peer-to-peer delivery solutions are often the most unsustainable, while route-based networks add efficiency most people don’t consider." - Ryan Kelly [00:21:14] - "There’s a growing need for industry-wide data sharing to prevent returns abuse and catch fraud early, similar to what financial institutions do." - Ninaad Acharya [00:30:17] - "A strong returns policy isn’t just a logistics decision—it’s a marketing tool that reduces risk for the customer and enhances their buying experience." - Ryan Kelly [00:38:53] - "Brands need to consider the whole picture, not just shipping costs—fulfilling from the right location can prove far more cost-effective in the long run." - Dan Coll FIND MORE ABOUT THE GUEST: LinkedIn: Ryan Kelly Website: FedEx Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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The Road to Greener Logistics: Mark Ang’s Vision for a Tech-Driven Future 28:12

30 weeks sitten28:12

28:12

ABOUT THE GUEST: Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable future. HIGHLIGHTS: [00:07:54] - EV Fleet Optimization: Overcoming challenges of downtime and reliability with custom algorithms. [00:10:18] - AI in Logistics: Using machine learning to optimize driver behavior and extend vehicle range. [00:12:27] - Dynamic Mobile Hubs: How flexible delivery models reduce costs and increase efficiency. [00:16:53] - Custom Tech Solutions: The pros and cons of building in-house logistics software versus off-the-shelf tools. [00:24:30] - Scalability: Key strategies to scale green logistics while keeping costs down. QUOTES: [00:07:54] - "When we made the pivot to electric vehicles in 2019, there was no viable commercial EV on the road. We had to become guinea pigs for startups." – Mark Ang [00:10:00] - "Running an electric fleet like a diesel truck is destined to fail. You need custom learning models to optimize how EVs perform under real-world conditions." – Mark Ang [00:12:27] - "The idea of dynamic mobile hubs, where you drop a truck with pre-sorted EV bikes or vehicles, is game-changing. It's a strategic move that allows for flexibility in urban deliveries." – Ninaad Acharya [00:16:53] - "If you ask for something new, chances are a lot of things are already addressed on the roadmap, but you need to find that right solution for yourself.” - Ninaad Acharya [00:25:30] - "Sustainability in logistics isn't just about marketing—it requires deep investments and the right people to lead." – Mark Ang FIND MORE ABOUT THE GUEST: LinkedIn: Mark Ang Company Website: GoBolt Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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Returns Done Right: Unlocking the Hidden Value of Reverse Logistics with Jonathan Poma 36:31

31 weeks sitten36:31

36:31

ABOUT THE GUEST Jonathan Poma is the Co-founder and Executive Director of the Board of Loop , a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under his leadership, Loop facilitates 2.5 million returns monthly and works with over 4,000 merchants, helping them optimize their reverse logistics and boost profitability. Jonathan has been instrumental in building Loop from a simple project for Chubbies into a major player in the Shopify ecosystem, handling returns for some of the world’s fastest-growing brands. HIGHLIGHTS [00:03:00] From Idea to Reality: The Birth of Loop Returns [00:07:30] The Importance of Returns in E-Commerce [00:17:30] The Shift to Paid Returns: Why 72% of Merchants Now Charge [00:22:00] Rethinking Reverse Logistics: A New Frontier [00:29:00] Data and Personalization in Returns QUOTES [00:01:30] "Let’s start with solving problems and then figure out how to make money, not try to make money and figure out if there’s a problem to solve." - Jonathan Poma [00:07:00] "When capital was cheap, returns didn’t seem like a big deal, but now, optimizing reverse logistics can make or break profitability." - Jonathan Poma [00:08:30] "Returns are the last rock to turn over in finding profits in e-commerce today." - Jonathan Poma [00:11:30] "Amazon has mastered returns because they know everything about every customer—they hold accountability like no one else." - Jonathan Poma [00:14:30] "It now comes down to personalization. There is a difference between a top buyer, but is that top buyer also the top returner? There’s a correlation between the two." - Ninaad Acharya [00:17:00] "Free returns aren’t sustainable for most brands anymore, and that’s a massive shift we’re seeing across e-commerce." - Jonathan Poma [00:20:00] "Logistics is somehow driven by commerce's decisions rather than working hand in hand... I want to see the world actually change where commerce and logistics get much closer from a data perspective." - Ninaad Acharya FIND MORE ABOUT OUR GUEST Website: Loop Returns LinkedIn: Jonathan Poma Twitter: @PomaJP Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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Rethinking Returns: Kyle Bertin on Turning E-Commerce Challenges into Supply Chain Wins 29:58

32 weeks sitten29:58

29:58

ABOUT THE GUEST: Kyle Bertin is the co-founder and CEO of Two Boxes . Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider , Flexport , DeepScale (acquired by Tesla), and Deloitte . His extensive experience in logistics and strategy, combined with a passion for operational efficiency, has positioned Kyle as an innovator in the supply chain and returns management space. Kyle holds a BA in Economics from Northwestern University and an MBA from UC Berkeley’s Haas School of Business. HIGHLIGHTS: [00:01:50] – Kyle’s journey and the founding of Two Boxes. [00:04:20] – The rising complexity of returns in e-commerce. [00:05:30] – The explosion of online returns. [00:06:50] – Automation and smart systems to streamline returns processes in warehouses. [00:20:00] – Challenge of fraud in returns and how technology can help mitigate this growing issue. [00:26:00] – Collaboration between brands, 3PLs, and logistics tech providers to combat returns fraud. QUOTES: [00:05:10] – "It's never been easier for a consumer to return an item, but it's never been harder for a warehouse to handle those returns." – Kyle Bertin [00:06:00] – "Online return volumes in the U.S. have increased eightfold in just five years, creating huge challenges for warehouses and 3PLs." – Kyle Bertin [00:15:26] – "In an e-commerce warehouse, thousands of people interact with screen flows daily, yet no one cared about the user experience. Just improving that one aspect can massively boost efficiency." – Ninaad Acharya [00:23:50] – "Roughly 10 to 15% of returns we see have clear evidence of fraud or abuse, from empty boxes to swapped items." – Kyle Bertin [00:28:00] – "The future of reverse logistics is collaboration—logistics providers, retailers, and tech companies need to work together to reduce fraud and improve efficiency." – Kyle Bertin Find More About the Guest Website: Two Boxes LinkedIn: Kyle Bertin on LinkedIn Two Boxes LinkedIn: Two Boxes LinkedIn Page Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube…

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