A Just State For Everyone? Researching Access To Administrative Justice In The Digital Era podcast

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Lisätty one vuosi sitten

Sisällön tarjoaa Julia Dahlvik. Julia Dahlvik tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

The Agile Brand with Greg Kihlström®

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#651: AI and in-house creative teams with Jen Rapp, Superside 29:27

6 päivää sitten29:27

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29:27

With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative strategies and how they evaluate the value of creative as a business function? Today, we’re joined by Jen Rapp, Chief Marketing Officer at Superside. Jen has had key roles at iconic brands like Patagonia, Arc’teryx, DoorDash, Owlet Baby, and Klaviyo. Now, she’s leading Superside’s rebrand with a focus on AI-powered creative services that augment in-house teams. RESOURCES Superside website: https://www.superside.com Wix Studio is the ultimate web platform for creative, fast-paced teams at agencies and enterprises—with smart design tools, flexible dev capabilities, full-stack business solutions, multi-site management, advanced AI and fully managed infrastructure. https://www.wix.com/studio Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0 Use code MEDEXP25 for $200 off registration Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

A just state for everyone? Researching access to administrative justice in the digital era

Jaa

Sarjan koti•Feed

In this podcast I will give insights into my research project on access to justice in the context of increasing digitalization of public services. The project's starting point is the observation that the digital transformation of public services comes along with two interlinked challenges: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice - a fundamental right that is also a prerequisite to exercising other rights. Applying a qualitative mixed-methods approach in a multi-sited case study I will investigate citizens' experiences as well as public ombuds institutions' practices in promoting equal access to administrative justice for all.
Find more information here: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html

8 jaksoa

#Science #Social Sciences #Julia Dahlvik #Public Administration #Administrative Justice #Public Service #Ombudsman #Case Studies #Qualitative Methods #Comparing

A just state for everyone? Researching access to administrative justice in the digital era

updated 8 päivää sitten

Jaa

Sarjan koti•Feed

8 jaksoa

#Science #Social Sciences #Julia Dahlvik #Public Administration #Administrative Justice #Public Service #Ombudsman #Case Studies #Qualitative Methods #Comparing

Kaikki jaksot

1
Episode 8: Digital Challenges in South Africa 17:24

8 päivää sitten17:24

17:24

Send us a text In this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being left behind in case of a digital-first public administration. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 7: The role of language in accessing administrative justice 13:40

17 weeks sitten13:40

13:40

Send us a text In this episode I share interviewees' accounts from my case studies in Canada, South Africa, Curacao and Sint Maarten on the issue of language, linguistic diversity and literacy when it comes to accessing public services and the justice system. People's experiences in these very different places demonstrate the universality of the problem, when public services and courts cannot be accessed in the languages the people actually speak. Illiteracy, of course, makes it even more difficult to follow an administrative or legal procedure. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 6: From automation to frustration 13:45

28 weeks sitten13:45

13:45

Send us a text In this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility not only by outsourcing administrative tasks to the citizens but also by appearing as an anonymous entity both on the phone and in email communication. Citizens don't know who they are interacting with, so noone in particular can be held responsible for certain information that was provided or actions that were taken by the agent. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 5: Interview with two sociologists in the Caribbean on digitalization 32:33

46 weeks sitten32:33

32:33

Send us a text In this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will discuss some commonalities and differences between the two islands concerning access to digital public services. And we will talk about challenges, local factors affecting the current situation, and ideas for improvement. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 4: Indigenous people and public services in Canada 15:32

1 year sitten15:32

15:32

Send us a text In this episode I share with you some insights from my case studies in Canada, concretely in the Northwest Territories and Quebec. I focus on some of the challenges that Indigenous people are confronted with in the context of public service provision and access and more generally the complex relation of Indigenous peoples and the different orders of government. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 3: Thoughts on the first case study: imposed digitalization in Canada 17:25

1 year sitten17:25

17:25

Send us a text In this edpisode I’ll first talk a little about my current issues in methodology and data collection, and then discuss some preliminary findings from the first case study which was in Quebec, the French speaking province of Canada. I talked to staff of the public ombuds institution, to citizens as well as to NGO and government representatives to get an in-depth understanding of the current situation on the challenges of access to and provision of public service. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 2: Research design & field access 11:13

1 year sitten11:13

11:13

Send us a text In this episode I will explain the research design and methodology for this project, which will build primarily on interviews and participatory observation. I will talk about case study selection, my comparative approach, the particularities of doing research in public bodies, and the challenges of gaining access to the research field; that is, first of all access to public ombuds institutions in countries of both the Global South and the Global North, but then also to citizens in the respective places. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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Episode 1: Introduction 9:45

1 year sitten9:45

9:45

Send us a text Welcome to the first episode of this podcast about my research project which started in February 2023. In this introductory episode I will explain my research interest and approach. The study focuses on the digital transformation of public services and two major interlinked challenges that come along with this development: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice, which is in itself a fundamental right that is also a prerequisite to exercising other rights. The research project has a comparative approach and is based on multiple case studies in different locations around the world. In this episode I will briefly explain what has happened so far in the project. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/…

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#651: AI and in-house creative teams with Jen Rapp, Superside 29:27

A just state for everyone? Researching access to administrative justice in the digital era

A just state for everyone? Researching access to administrative justice in the digital era

Kuuntelemisen arvoisia podcasteja

Kaikki jaksot

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Episode 8: Digital Challenges in South Africa 17:24

1
Episode 7: The role of language in accessing administrative justice 13:40

1
Episode 6: From automation to frustration 13:45

1
Episode 5: Interview with two sociologists in the Caribbean on digitalization 32:33

1
Episode 4: Indigenous people and public services in Canada 15:32

1
Episode 3: Thoughts on the first case study: imposed digitalization in Canada 17:25

1
Episode 2: Research design & field access 11:13

1
Episode 1: Introduction 9:45

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A just state for everyone? Researching access to administrative justice in the digital era

A just state for everyone? Researching access to administrative justice in the digital era

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