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Kirk Preiser on Bridging OEM and Dealer Customer Experience
Manage episode 365042495 series 3476006
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Send us a Text Message.Kirk Preiser is the Director of Retail Buying Operations at Audi of America.Key Takeaways:Audi aims to bring more consistency to its brand experience, similar to Apple, but relies on partnerships with franchise dealers rather than opening its own stores.The parallel purchase path allows customers to start their buying experience on Tier 1 (OEM website) or Tier 3 (dealer website), giving them flexibility in their journey.Consistency in the look and feel of Audi's brand a...
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