Happy Staff, Happy Patients — with Adam J. Rubinstein, MD, FACS (Ep. 280)

Beauty and the Biz

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Hello, and welcome to "Beauty and the Biz," where we’ll discuss how happy staff equal happy patients. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.

Presenting today’s episode titled, “Happy Staff, Happy Patients — with Adam J. Rubinstein, MD, FACS.”

Obviously, it takes the right team, thoughtful management, and a clear process to run a successful cosmetic practice you enjoy.

Moreover, the key is hiring and managing staff effectively. Furthermore, you need both. Consequently, when done right, you have happy staff who take great care of your patients, which makes everyone happy. ;-)

Specifically, my latest "Beauty and the Biz" Podcast guest was Dr. Adam Rubinstein, a board-certified plastic surgeon in private practice in Miami, FL, for the past 21 years. Importantly, Dr. Rubinstein discussed how having the right team, including full-time surgical staff, a dedicated PA, and an esthetician, allows his practice to run multiple revenue streams simultaneously. Similarly, by delegating non-surgical treatments to his staff, he ensures his surgical schedule remains optimized without sacrificing patient care.

For example, here’s a tip about managing staff from Dr. Rubinstein:

“When you have a problem employee, address it fast. Otherwise, it spreads like a cancer, affecting the whole team's morale—and that hurts patient care.”

Likewise, he emphasized the importance of creating a positive work environment and provided tips on flexibility, retention, and delegation.

Visit Dr. Rubinstein's website Practice Growth Resources:

• Convert Consults with The Converting Academy
• Retain Patients with KiSS Loyalty Club
• Cosmetic Practice Vault Library
• Schedule a Comp Consultation with Me!

Enjoy!

Catherine Maley, MBA

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Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

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