Learning from incidents (Ship It! #21)

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Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.

It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.

They get it, we get it, and now you can get it too.

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Featuring:

• Chris Evans – Twitter, GitHub, LinkedIn
• Stephen Whitworth – Twitter, GitHub, LinkedIn
• Gerhard Lazu – Mastodon, Twitter, GitHub, Website

Show Notes:

• Linear - The issue tracking tool you’ll enjoy using
• Loom - Record quick videos of your screen and cam
• incident.io - Product Roadmap
• CircleCI - Continuous Integration and Delivery
• Heroku - Cloud Application Platfrom
• Incidents are for everyone - Stephen’s favourite blog post
• Learning from incidents - Formula 1 - Chris’ favourite blog post
• Why more incidents is no bad thing - Gerhard’s favourite blog post

Something missing or broken? PRs welcome!