))
Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
Manage episode 437686729 series 3438797
Sisällön tarjoaa David Roman & Lucas Underwood, David Roman, and Lucas Underwood. David Roman & Lucas Underwood, David Roman, and Lucas Underwood tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.
00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities.
215 jaksoa
Jaa
