The Hallmark of Trust Begins with Respect! HOW to create sustainable growth with Charlie Leichtweis

Creative Retail Talks with Clint O'Rear

Charlie Leichtweis, founder of Experts in HOW LLC, shares his approach to organizational development to help leaders with the HOW to create sustainable, profitable growth - and it all starts with the people! The hallmark of trust begins with respect. Part 1

KEY TAKEAWAYS

• The Power of Respect in Business
• • About Leadership
• Leadership is equal emphasis on Results and Relationships - 100% of both
• Charlie developed an approach to organizational development to help them with the HOW to create sustainable, profitable growth - and it all starts with the people!
• Emotional Scale - it’s important to understand what the triggers are that move you up and down the emotional scale to move you from effectiveness to ineffectiveness
• People want to know how what they do matters to the organization
• The hallmark of trust begins with respect!
• John’s Story - Listen Longer!
• • How? - Practice! - Talk to people you don’t agree with and listen.
  • Think about your emotional scale as you’re listening
  • You don’t have to agree with the other person or make them agree with you - but it’s important to understand their beliefs and find where you connect.
• All Rise - Judgement
• • It’s ok to have judgements, but it becomes problematic when you become judgmental.
  • Being judgmental impacts communication and relationships, affecting others in a negative manner.
• Road Rage Story
• • When you encounter someone that is acting negatively, don’t engage them and invite them into your life

SUGGESTED ACTIONS

• As a leader, focus equally on results and relationships
• Understand your triggers that move you up and down the emotional scale from calm (effective) to angry (ineffective)
• Learn to listen to people without interrupting or arguing — listen longer!
• Make judgements about people and situations without being judgmental

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𝗖𝗛𝗔𝗥𝗟𝗜𝗘 𝗟𝗘𝗜𝗖𝗛𝗧𝗪𝗘𝗜𝗦 is the founder of Experts in HOW LLC, a business consultancy focused on helping businesses learn HOW to identify, prioritize, and eliminate barriers to success. Charlie is the author of top selling books, including The Power of Respect in Business and Qlikview Your Business. He is also a popular speaker, a Forbes Business Council member, and serves as a member of the Board of Directors for a number of companies.

You can reach Charlie Leichtweis at expertsinhow.com or find him on LinkedIn at Charles Leichtweis.

𝗖𝗟𝗜𝗡𝗧 𝗢’𝗥𝗘𝗔𝗥, president and owner of Creative Sales Consulting, has worked in the Retail industry since 2000. Clint and his team connect suppliers & retailers in the creative arts industries for stronger relationships and strategic sales growth, in order to bring joy to consumers through artistic creative and decorative products.

For more insightful conversations with leaders in the Arts & Crafts Retail industry visit CreativeRetailTalks.com.

If you'd like to be a guest on the podcast, reach out to Clint O’Rear at [e-mail].

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Music:

"Carpe Diem" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0/