Implementing the “Experts Success” Strategy - Upsells & Retention

CSM Practice - The Customer Success Podcast

How can companies support and grow their small customers (SMBs) with limited resources?
Discover how Maple’s innovative platform helps companies support their small customers (SMBs) without breaking the bank. In this episode, Irit and guest Elad Donsky dive into scalable customer success strategies using industry experts.
Click here to watch the interview on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How to engage SMBs with limited resources
- The benefits of a pay-per-use model for customer success
- Real-world examples of boosting retention and upsells through expert-driven solutions
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Elad Donsky, CEO of Mayple, is shaping the future of digital marketing through innovative AI-driven solutions. With a rich background, including leadership roles at Salesforce and co-founding Implisit, Elad brings deep expertise in AI, R&D, and business growth to the conversation.
🔗 You may connect with Elad via LinkedIn.
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Retention During a Slow Economy
🎥 Watch: How to Optimize Your Customer Success Strategy
⏬ Download: Upsell Strategies Global Market Trends
#CustomerSuccess #ChurnReduction #CustomerRetention #UpsellStrategies

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Luvut

1. Intro (00:00:00)

2. Digital CS Limitations (00:02:29)

3. Main Impact of “Expert Success” (00:05:07)

4. Use Case Examples (00:10:28)

5. How to Implement the Platform (00:11:51)

6. Having a Detailed Engagement Process (00:14:33)

7. Customers Using Health Checks for Product Usage (00:17:09)

8. Measuring Success of the Strategy (00:18:14)

9. Funding Engagements (00:20:02)

10. Conclusion and Insights (00:22:55)