Strategies for Choosing the Right Customer Success Metrics

CSM Practice - The Customer Success Podcast

In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Customer Success strategies. This engaging discussion focuses on the challenges of identifying the most effective metrics and creating a framework for successful measurement.
Key Highlights:

• Discover the nuances of selecting essential Customer Success metrics.
• An introduction to the A.M.P.M. Framework and its emphasis on both leading and lagging indicators.
• Gain insights into the challenges faced in choosing Key Performance Indicators (KPIs) related to customer success.
• Learn practical strategies to overcome hurdles in selecting appropriate KPIs.
• Uncover the secrets to optimizing Customer Success for businesses striving to enhance their strategies.

Tune in to this engaging discussion to unravel the complexities of measuring and optimizing Customer Success, providing valuable insights for businesses striving to enhance their strategies.
Watch the full episode here: https://youtu.be/_5A_V8bUoMg
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Additional Resources:
📑 Blog: Key SaaS Metrics that Matter
https://bit.ly/3NXFO0H
🎥 Video: Customer Success METRICS and KPIs
https://youtu.be/8JfkWg3v-zo
🎥 Video: CUSTOMER SUCCESS KPIs that Matter Most
https://youtu.be/32Y1yjBryiA
🎥 Video: Customer Success PERFORMANCE INDICATOR | Andreas Knoefel
https://youtu.be/SCK9E6uoYDI
🎥 Video: Customer Success – DATA, METRICS, and KPIs
https://youtu.be/GwKZfwwTaH4
⏬ Download Infographic: Customer Metrics when Usage Data Doesn’t Exist
https://bit.ly/3tRJTwr
⏬ Download Infographic: 10 Traits of High-Performing Customer Success Teams
https://bit.ly/48rZzFz

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Luvut

1. Intro (00:00:00)

2. History (00:00:49)

3. Framework (00:03:19)

4. Challenges (00:08:51)

5. CS Indicators (00:14:01)

6. AMPM Framework (00:15:26)

7. Tool Usage (00:19:23)

8. Activity Metrics Examples (00:25:24)

9. Performance Metrics (00:29:00)