The Ultimate Guide to Mitigate Customer Churn

CSM Practice - The Customer Success Podcast

Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel essential strategies for mitigating customer churn and preserving valuable customer relationships. Join the conversation as Adi shares insights on identifying and maintaining an Ideal customer profile, along with effective measures to prevent deals from going awry.

• Gain valuable perspectives from Adi, drawing from her wealth of experience as SVP of Customer Success at Folloze.
• Explore methods discussed by Adi and Irit for pinpointing and upholding an Ideal customer profile to enhance customer retention.
• Learn practical strategies to minimize the risk of deals turning sour, ensuring a smoother business operation.

Irit guides the discussion with her expertise and facilitates an enriching conversation alongside Adi Aloni. With a focus on customer success, this episode serves as a valuable resource for business owners determined to strengthen their customer base.
Don't miss the chance to gain insights from both Irit and Adi as they navigate the intricate landscape of customer churn management, ensuring your business remains resilient with long-term customer loyalty.
Watch the full episode here: https://youtu.be/ho49YwlOYZU
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Additional Resources:
🎥 Video: How to Reduce SaaS Churn by Identifying At-Risk Customers Early
https://youtu.be/YGbTHo5OkdI
🎥 Video: How to Prevent Churn with CUSTOMER HEALTH SCORE
https://youtu.be/xynQDdq52y8
🎥 Video: 3 Ways To Increase Renewal and PREVENT CHURN: RETENTION Teams
https://youtu.be/oxNy-XOYkQY
📑 Blog: Customer Churn Analysis: Should you bother?!
https://bit.ly/49cu1nk
⏬ Download: Reduce Churn by Half in 12 months!
https://bit.ly/3un4E3u
⏬ Cheat sheet: Charging for Customer Success
https://bit.ly/41P1hhR

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Luvut

1. Intro (00:00:00)

2. Challenges (00:01:32)

3. Onboard New Clients (00:02:49)

4. Analyze Reasons for Churn (00:04:21)

5. Attributes (00:07:47)

6. Analyze Deals (00:10:45)

7. Ideal Customer Profile (00:14:39)

8. Validate ICP definition (00:17:22)

9. Ideal Customer Score (00:18:10)

10. Major Company Impact (00:24:31)

11. Impact in Revenue (00:26:08)

12. Recommendations (00:30:32)