184: Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring

Customer Service Revolution

Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer satisfaction than surveys. John shares the best KPI’s and how every business should have an ROX (Return on eXperience)Dashboard.

Learn:

• What’s wrong with customer surveys
• Why customer surveys are not the most important thing a company should be measuring
• What are the top CX metrics you should measure and hold everyone accountable for
• How to create a ROX (Return on Experience) Dashboard
• When to use customer surveys

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:

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