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Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data Collection
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How SAP’s Data-Driven Approach Fuels Customer Experience Innovation with Kai Stübane
Manage episode 442981764 series 3497847
Sisällön tarjoaa Sima Vasa. Sima Vasa tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success.
Key Takeaways:
(00:06) Kai’s journey from PwC to SAP.
(01:21) CX covers all customer touchpoints.
(03:33) SAP uses data to improve CX.
(05:48) CX boosts top-line revenue.
(09:00) Global shift toward automation and self-service.
(13:03) Personalization is critical to customer satisfaction.
(16:48) AI’s growing role in customer experience.
(17:45) Focus on CX leads to market growth.
(21:00) Clean data is crucial for AI and automation.
Resources Mentioned:
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#Analytics #MA #Data #Strategy #Innovation #Acquisitions #MRX #Restech
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