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The Paul Gallagher Interview
Manage episode 454114620 series 3621838
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Paul Gallagher is a distinguished and well-known member of the Irish tourism and hospitality sector. He has been General Manager at Buswells Hotel in Central Dublin for the last 27 years. Paul is a past President of the Irish Hotels Federation and past Chair of the Irish Tourism Industry Confederation. He was Vice Chairperson of Original Irish Hotels and a non-executive director of the Convention Centre, Dublin. He is a non-executive Director of Tourism Ireland.
As Paul steps down from his GM role (December 2024), he talks to Bookassist Founder & Chairman Dr Des O'Mahony about his perspective on Buswells Hotel and its place in Dublin society, on how Buswells successfully transitioned to a strong online direct business, and he shares thoughts on the future of the tourism industry in Ireland.
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1. Buswells is quite a unique property in Dublin, tell us a little about the hotel, its history and its place in Irish society. (00:00:00)
2. What has Buswells meant to you in your time there? (00:00:53)
3. What is Buswells business mix like, in general? (00:01:27)
4. Buswells has focused well on its online business, how did that come about? (00:02:54)
5. How has your online performance improved since that decision? (00:03:58)
6. What part does direct online business play overall in your performance? (00:05:39)
7. What’s your strategic approach with your website, booking engine etc? (00:07:00)
8. Why has this been so successful for Buswells compared to many other hotels? (00:08:28)
9. What do you see as the main challenges for hotels in Ireland today? (00:09:08)
10. Is the increasing cost base in Ireland in danger of damaging the tourism product? (00:11:05)
11. Does Trump’s return and a likely stronger dollar make Europe attractive for US tourism in the years ahead? (00:12:16)
12. The incoming Irish government mightn’t be much different than last time. Do you think that’s a good or bad for the hospitality sector? (00:13:09)
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