TRIUMPH of THREE: Thriving Together Against All Odds with Dennis Hoang

Everything Is Up

In episode 54 of Everything is Up, Tammera Hollerich interviews Dennis Hoang, co-founder of Patturn, to discuss their innovative approach to managing returns for large brands and retailers. Dennis shares insights into the challenges of scaling their business, the unique culture at Patturn, and the entrepreneurial spirit that drives their success.

Tune in to this engaging conversation about entrepreneurship, work culture, and the future of retail management.

TIMESTAMPS

[00:02:40] Managing Returns for Retailers.

[00:06:04] Niche in Returns Processing Business.

[00:10:46] Scaling a Massive Warehouse.

[00:15:29] The Impact of COVID.

[00:18:03] Work-Life Balance and Flexibility.

[00:21:33] Entrepreneurial Spirit in America.

[00:26:02] Online Fashion Resale Website.

In this episode, Tammera Hollerich and Dennis Hoang delve into the challenges faced by retailers with a high volume of returns, with Dennis explaining how Patturn's software automates the inspection and resale of returned items across various channels.

Furthermore, Tammer and Dennis touch on the impact of COVID-19 on Patturn's growth, with Dennis sharing how their online sales model thrived during the pandemic. The conversation concludes with details on how listeners can explore Patturn's resale offerings on their website and reach out for potential business collaborations.

QUOTES

• “So, those are the two models. Resale is one of them, and then being a processing center, being a processing center is another piece of the business.” - Dennis Hoang
• “We don't believe in micromanaging. If you work for us, you should essentially know what you have to do each and every day. And that's kind of the beauty of it. I never have to tell my employees what to do, they already know what to do on a daily basis. So a lot of times on a daily operation side, we're not really making any new decisions. We leave it up to them to make those decisions. So that way, it's just one less thing for me to stress about.” - Dennis Hoang
• “I think we have evolved as a society beyond killing the employee for the sake of the dollar. And I'm glad to see that is coming, that we've made that transition. In the Asian culture, you alluded to, you know, if your family has a business, you're going to grow up in the business and, you know, you're going to progress that way.” - Tammera Hollerich

SOCIAL MEDIA LINKS

Tammera Hollerich

Facebook: https://www.facebook.com/TammeraHollerich

LinkedIn: https://www.linkedin.com/in/tammerahollerich/

Instagram: https://www.instagram.com/thollerich/

Dennis Hoang

Facebook: https://www.facebook.com/dennis.hoang.9/

LinkedIn: https://www.linkedin.com/in/dennis-hoang1/
Email: [e-mail]

WEBSITES

Everything Is Up: https://everything-is-up.simplecast.com/

Tammera Hollerich: https://tammerahollerich.com/

Patturn: https://www.patturn.io/