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Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Manage episode 461290270 series 3356900
What if the biggest lessons you’ve learned about business and leadership were based on myths? In this episode of First Contact: Stories of the Call Center, Christian Montes hosts Steve Bederman, President of NobelBiz, as they dive into the truths behind common leadership misconceptions.
Steve unpacks the “family culture” myth in businesses, breaks down the complexities of loyalty in the workplace, and shares his experience navigating financial crises with transparency and resilience.
Discover how to build real team chemistry, leverage AI without losing the human touch, and avoid the CEO “God Complex.” This conversation is a must-watch for contact center leaders and CX professionals aiming to create sustainable growth in an evolving industry.
57 jaksoa
Manage episode 461290270 series 3356900
What if the biggest lessons you’ve learned about business and leadership were based on myths? In this episode of First Contact: Stories of the Call Center, Christian Montes hosts Steve Bederman, President of NobelBiz, as they dive into the truths behind common leadership misconceptions.
Steve unpacks the “family culture” myth in businesses, breaks down the complexities of loyalty in the workplace, and shares his experience navigating financial crises with transparency and resilience.
Discover how to build real team chemistry, leverage AI without losing the human touch, and avoid the CEO “God Complex.” This conversation is a must-watch for contact center leaders and CX professionals aiming to create sustainable growth in an evolving industry.
57 jaksoa
Kaikki jaksot
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1 Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman 1:08:18

1 What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers 1:06:05

1 The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment 1:01:26

1 Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley 59:31

1 Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer 1:01:08

1 Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff 1:01:48

1 From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf 1:01:44
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