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How to Write Remarkable Emails for Customer Support
Manage episode 442991238 series 3565799
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We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills.
If you haven't already listened to them, we recommend going back and listening to our episodes about aligning support goals and tone with your company values:
Whether you’re new to customer support or a seasoned pro, this episode will provide valuable insights to help you enhance your email clarity, build stronger customer relationships, and improve your overall customer experience!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Luvut
1. Writing Well in Customer Support (00:00:00)
2. Guest Introduction: Kate Chupp (00:01:12)
3. The Goals of Clarity and Understanding (00:05:14)
4. Aligning Company Values in Writing (00:12:20)
5. Our Tips for Writing Well (00:15:23)
6. Tip #1: Write How You Speak (00:15:43)
7. Tip #2: Use an Active Voice (00:18:31)
8. Tip #3: Be Intentional About What You Write (00:23:03)
9. Tip #4: Pay Attention to Structure (00:28:03)
10. Tip #5: Vary Your Sentences and Examples (00:32:34)
11. Tip #6: Use Formatting Strategically (00:33:56)
12. Tip #7: Include Outside Resources (00:35:21)
13. SIRL: Creating a Good First Impression (00:39:03)
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