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Strategies for Working With Angry Customers
Manage episode 425489671 series 3565799
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Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights!
Learn how to maintain calm, set boundaries, and resolve issues with empathy and professionalism!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Luvut
1. Effective Tips for Working With Angry Customers (00:00:00)
2. Guest Intro: Megan Nelson (00:00:22)
3. Understanding Why Angry Customers are Angry (00:03:00)
4. Handling Angry Customers with Care (00:06:47)
5. Strategies for Handling Frustrated Customers (00:18:46)
6. When to Draw the Line with Customers (00:35:02)
7. Support in Real Life: Dishonest Customers (00:41:43)
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