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The Power of Kindness in Support and Leadership
Manage episode 430300201 series 3565799
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What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti!
With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty.
This episode is packed with practical insights for proactive leadership, the impacts of toxic work environments, and how intentional acts of kindness with your team can create a ripple effect of empathy for your customers.
Listen to Sarah's podcast, Epochal Growth, subscribe to her YouTube channel, and find more info about The Kindness Initiative at Epochal Operations!
Links mentioned in this episode:
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Luvut
1. Kindness in Customer Support (00:00:00)
2. Guest Intro: Sarah Caminiti (00:00:23)
3. Who Has Made Sarah's Day (00:03:25)
4. Sarah's Background in Support (00:06:15)
5. Building Trust Through Kindness in Leadership (00:08:58)
6. How Kindness Influences the Customer Experience (00:18:36)
7. Empowering Leadership Through Proactive Support (00:31:05)
8. The importance of Being Kind to Yourself (00:36:14)
9. How Customer Relationships Build Brand Loyalty (00:41:15)
10. Professional Development in Support Community (00:46:26)
11. Where to Find Sarah Caminiti (00:52:53)
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