It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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[EP 17] CUSTOMER ARRIVAL… Step 4 Of The Patient Lifecycle, Broken Down For YOU!
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Manage episode 184662982 series 1522672
Sisällön tarjoaa Healthcare Disruption Podcast. Healthcare Disruption Podcast tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
The Patient Lifecycle is the key in creating a successful Physical Therapy Business. On this podcast we have made it our purpose to get you the business owner (or potential) to understand WHY it’s important and WHAT its about. Today we discuss Step 4 in Jerry’s Patient Lifecycle, The Customer Arrival. As you will find in this episode the key to a successful Physical Therapy business is understanding YOUR patient’s journey within your business. The sooner you understand and the sooner you map out this experience, the more successful YOU will be. Listen for the points on communication with the patient AND with your Team. Also listen how customer service plays a role in your patients experience. Again this will be new to you and something you have not heard before…. Have a listen - then if you want to know more about Jerry or Andrew feel free to go over to jerrydurhamPT.com and click on the “Stay In Touch” button. Also feel free to me email Jerry at jerry@jerrydurhampt.com Thanks for listening…...
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20 jaksoa
MP3•Jakson koti
Manage episode 184662982 series 1522672
Sisällön tarjoaa Healthcare Disruption Podcast. Healthcare Disruption Podcast tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
The Patient Lifecycle is the key in creating a successful Physical Therapy Business. On this podcast we have made it our purpose to get you the business owner (or potential) to understand WHY it’s important and WHAT its about. Today we discuss Step 4 in Jerry’s Patient Lifecycle, The Customer Arrival. As you will find in this episode the key to a successful Physical Therapy business is understanding YOUR patient’s journey within your business. The sooner you understand and the sooner you map out this experience, the more successful YOU will be. Listen for the points on communication with the patient AND with your Team. Also listen how customer service plays a role in your patients experience. Again this will be new to you and something you have not heard before…. Have a listen - then if you want to know more about Jerry or Andrew feel free to go over to jerrydurhamPT.com and click on the “Stay In Touch” button. Also feel free to me email Jerry at jerry@jerrydurhampt.com Thanks for listening…...
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20 jaksoa
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