It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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[EP 29] PART I… ALLIANCE… Its HUGE in Physio… Interview With Maxi Miciak, PhD
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Manage episode 204925137 series 1522672
Sisällön tarjoaa Healthcare Disruption Podcast. Healthcare Disruption Podcast tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
It’s a World Wide FIRST here on the Healthcare Disruption Podcast….Welcome to episode 29 where I welcome Maxi Miciak, PhD…. The FIRST ever PhD on my podcast! The theme around CONVERSATIONS as the track for building success with our patients continues. Maxi has been the Author on multiple papers I have read (YES, RESEARCH PAPERS!) around all things Alliance in the Physio-Patient interactions. Maxi shares great insights into the different types of Alliances that are built and with whom…..Then of course we discuss HOW and WHERE and yes WHY these Alliances fit in the Patient’s Experience within a Practice!... Especially how it all fits into Phase I of the Patient Experience. The Phase that occurs from the 1st phone Call until patient arrival.. We even discuss the importance, the science!, behind getting patients to share their stories! Yes this podcast is an hour long because there was no way to shorten or cut this discussion! And yes you will even hear some hockey talk! Enjoy Part I of the conversation with Maxi and I would recommend planning on a 2nd listen after your 1st run through! Here are the links to the people and the places from this show: jerrydurhamPT.com Maxi Miciak on Twitter: @MaxiMiciak Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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20 jaksoa
MP3•Jakson koti
Manage episode 204925137 series 1522672
Sisällön tarjoaa Healthcare Disruption Podcast. Healthcare Disruption Podcast tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
It’s a World Wide FIRST here on the Healthcare Disruption Podcast….Welcome to episode 29 where I welcome Maxi Miciak, PhD…. The FIRST ever PhD on my podcast! The theme around CONVERSATIONS as the track for building success with our patients continues. Maxi has been the Author on multiple papers I have read (YES, RESEARCH PAPERS!) around all things Alliance in the Physio-Patient interactions. Maxi shares great insights into the different types of Alliances that are built and with whom…..Then of course we discuss HOW and WHERE and yes WHY these Alliances fit in the Patient’s Experience within a Practice!... Especially how it all fits into Phase I of the Patient Experience. The Phase that occurs from the 1st phone Call until patient arrival.. We even discuss the importance, the science!, behind getting patients to share their stories! Yes this podcast is an hour long because there was no way to shorten or cut this discussion! And yes you will even hear some hockey talk! Enjoy Part I of the conversation with Maxi and I would recommend planning on a 2nd listen after your 1st run through! Here are the links to the people and the places from this show: jerrydurhamPT.com Maxi Miciak on Twitter: @MaxiMiciak Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
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20 jaksoa
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