Ep.008: Culture of Business and Family

HigherUp Podcast with Benji Wilson

What if navigating the delicate dynamics of family business could actually be simple, enjoyable, and rewarding? Join us for a thought-provoking conversation as we unpack this challenging issue. We reflect on our recent participation in SERVPRO Convention in Tampa, Florida, the surprising revenue consistency of the top performer in the last decade, and the success of SERVPRO as a commercial clean-up and restoration leader.
We delve into the complexities of running a family business, emphasizing the crucial aspects of defining roles, encouraging transparent communication, and maintaining neutrality amidst heightened emotions. We share our insights on creating a family-like atmosphere at work and the importance of having a visionary on the team. Plus, we take a nostalgic journey back to our favorite childhood TV shows and discuss the evolution of family dynamics on television today.
Balancing work and personal life is no easy feat, particularly in a family business setting. We delve into this topic, underlining the significance of entrusting responsibilities and building a team that you can rely on. We also share our personal experiences on decision-making, the challenges of communication, and the irreplaceable value of trust within the business. Join us for these insightful discussions, as we navigate the intricacies and joys of family business dynamics.