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Fred Reichheld | On the Homefront #65
Manage episode 413214317 series 3525885
Sisällön tarjoaa Homefront Brands, Jeff Dudan, and The Radcast Network. Homefront Brands, Jeff Dudan, and The Radcast Network tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Join host Jeff Dudan as he welcomes Fred Reichheld on today’s episode. Fred, recognized as the godfather of the Net Promoter Score (NPS), discusses his pivotal role in reshaping customer relationship management. This episode dives into Fred’s insights on enhancing customer satisfaction and building long-term loyalty.
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Connect with Jeff Dudan: https://www.linkedin.com/in/jeffdudan
Connect with Fred: https://www.linkedin.com/in/fredreichheld/
For more on the Net Promoter System: https://www.netpromotersystem.com/
Order Fred’s Book, ‘Winning on Purpose’: https://www.netpromotersystem.com/books/winning-on-purpose/
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