#157 Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center operations.

We also discuss strategies for managing seasoned teams, creating scalable HVAC business models, and attracting top talent with strong benefits. Plus, we touch on simplifying processes to pave the way for smoother growth.
For more in-depth discussions, tune in to our exclusive FB group and don’t miss out on future live sessions.
HUGE SHOUT OUT:
In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.

For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:
✅ Best-in-class SEO
✅ Top-tier PPC campaigns
✅ Dominance in LSA and GMB marketing

Because of their support, we’re celebrating 46% year-over-year growth—a milestone we’re incredibly proud of. As we set our sights on the low 30s for next year, we know Service Scalers will continue to be a strategic partner, keeping us ahead of AI trends, optimizing our SEO, and helping us stay at the top where we belong.

If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are nothing short of killers.

Contact Owned and Operated:

• [e-mail]
• Visit the website for more information

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Luvut

1. Introduction (00:00:00)

2. Hiring - Best Practices (00:02:00)

3. What's the Best CPL and CAC Across Channels? (00:04:29)

4. Effective Employee Training (00:05:32)

5. Incorporating Mission and Values (00:09:37)

6. Commission Pay Structures (00:11:54)

7. Leading People Older or More Experienced Than You (00:13:47)

8. Simplifying Processes for Growth (00:17:03)

9. Cost-Saving Strategies Pre $10 Million (00:23:04)

10. Service Packaging Strategies (00:26:16)

11. Conclusion and Final Thoughts (00:30:05)