#95- Listener Q&A: Five Keys to Scaling Your Home Service Business

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

John and Jack tackle a listener-submitted question addressing the five crucial aspects every business must master to scale successfully: the importance of daily reporting, tech transparency, job costing, lead attribution, and the monitoring of phone call interactions. Whether you're a Service Titan user or not, these principles are essential for any company looking to achieve sustainable growth.
Episode Hosts:

• John Wilson: @WilsonCompanies
• Jack Carr: @thehvacjack
  
  

Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.
John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It’s specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here!
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• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

Luvut

1. Recap of John's and Jack's Week (00:00:00)

2. Business Progress and Record-breaking Month (00:03:30)

3. Listener-submitted question on Business Growth (00:06:34)

4. The Power of an Exceptional Salesperson (00:08:38)

5. Mastering Acquisitions (00:10:19)

6. Importance of Daily Reporting (00:10:51)

7. Tech Transparency in Business Operations (00:14:50)

8. Lead Attribution Strategies (00:17:05)

9. Establishing Job Costing Protocols (00:21:51)

10. Effective Monitoring of Phone Calls (00:27:26)

11. Knowing Your Score (00:30:31)