389: “Culture Eats Strategy For Breakfast” - Casey Smith Chenal Country Club

Private Club Radio Show

How does a strong organizational culture shape the success of a private club?
Join us as we uncover the secrets of thriving club management with Casey Smith, General Manager and PGA Professional of the Year at Chenal Country Club.
Casey takes us through his journey to receiving this prestigious award and shares invaluable insights from the Golf Professional of the Year conference at Bandon Dunes. We explore the critical aspects of adaptability, leadership trust, and the creation of a cohesive team culture, comparing the dynamics of privately owned versus member-owned clubs. Casey’s experiences and wisdom highlight the importance of continuous learning and relationship-building for sustained success.
Discover the transformative power of selfless leadership and the role of culture in driving long-term excellence. We reflect on the journey at Chenal and the importance of team involvement and overcoming staff resistance. Drawing inspiration from John Gordon’s "You Win in the Locker Room First," we emphasize that what is celebrated and tolerated defines an organization’s culture. Personal stories, including an inspiring encounter with Coach Bowden at Florida State, illustrate the profound impact of leaders who prioritize their people. This episode promises a treasure trove of lessons for anyone committed to fostering a culture of excellence in any organization.

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1. Culture and Leadership in Private Clubs (00:00:00)

2. Building a Strong Organizational Culture (00:06:58)

3. Leadership in Private Club Operations (00:14:28)