Speaking All The Languages Of Business - Daniel Swimm - RevOps Rockstars - Episode #15

RevOps Rockstars

On this episode of RevOps Rockstars, we’re joined by a GTM & Customer Leader with a deep experience guiding growth stage enterprise SaaS companies to hundreds of millions of dollars in revenue. He’s a senior global go-to-market and operations executive who has a proven record of delivering enduring value to shareholders. Staring on the show this week is VP RevOps at Formstack, Daniel Swimm. Hosts David Carnes and Jarin Chu sit down with Dan to learn about his role at Formstack, how he ties teams to metrics, and why Ops teams don’t need to always strive for perfection.

Takeaways:

• It doesn’t always need to be perfect. In an ops role, you don’t have time to strive for absolute perfection. 80% of the way there is the right thing to solve for in an ops role.
• When determining whether to in house or outsource work, outsourcing can allow you to implement new systems without an expert on staff. That external expertise allows you to focus staff on things that are closer to the institutional knowledge of the business..
• At the end of the day, at board meetings the members want to hear how you are performing, but also how they can help you. Your board is a resource, and they are more than happy to help you make introductions or help you pursue new market opportunities.
• One of the most important roles of a RevOps team is building connections across the organization. RevOps teams are the one team that can speak to product, sales, finance, and marketing teams. Leverage that communication to drive growth for the organization.
• When looking at the future of RevOps, teams will need to focus more on the customer. As we look towards potential economic hardships, retention of current customers will play a more important role than before.
• When looking to find their next CRO or other executive leadership member, companies should be looking at RevOps leaders. As RevOps leads cover such a multidisciplinary focus, they bring a well balanced background of skills to leadership roles.
• The best RevOps teams tie themselves to their numbers and feel a partnership with other teams in the organizations.

Quote of the Show:

• “At the end of the day, the board really wants to hear how you're performing, but also how do they help you?” - Dan Swimm

Shoutouts:

• Sean Lane: https://www.linkedin.com/in/seanrlane/
• Openview: https://www.linkedin.com/company/openview-/

Links:

• LinkedIn: https://www.linkedin.com/in/danswimm/
• Website: https://www.formstack.com/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/08a4b302-d25e-4b7b-a11a-60e9b51df083/revops-rockstars
• Apple Podcast - https://podcasts.apple.com/us/podcast/revops-rockstars/id1654084702
• Spotify - https://open.spotify.com/show/6ynGAP60cktaDs1Cb6Chxh
• YouTube - https://youtu.be/r6qu1yO49Ok