45. How to overcome mistakes in Small Business

Hello & welcome back to Sales & Business Growth for Busy Women. I am your host and resident sales nerd, Lindsay Fletcher, and this podcast is the place for small business owners to learn how to make more sales, have more time, and grow your business.

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Today, I’m preaching to myself with this episode, maybe more than I’m preaching to you. I hesitated to talk about this but I think it's important to share the hard things. I also think it’s super important to talk about as we roll into the end of the year, and especially the upcoming holiday season, and things get super busy.

As a small business owner x2, I know that schedules get full, small and large fires come up, and things slip through the cracks. I woke up on Saturday morning with a pit in my stomach…I missed publishing Friday’s episode for this podcast and my newsletter last week. Last week, my schedule was a bit wonky and not typical, and I didn't schedule in time to create podcast episodes and . So first off, I’m so sorry if you were looking for an episode from me and it wasn’t there. Secondly, I’m only human and while it’s definitely not my intention to mess up and miss sending out content that I promise to deliver, I know it won’t be the last time that I mess up.

So let’s talk about how to best handle mistakes or misses in our businesses - whether it’s free content like this podcast or my weekly newsletter, or it’s with a paying customer. I believe how we handle these types of things can make or break our businesses. So here are our 4 steps on how we handle these situations:

Acknowledge that you made a mistake, or missed something that you should have delivered. So we acknowledge that we made a mistake.
We fix it if it. That’s pretty self explanatory, right?
We review where things went wrong or how we (or I) got off track, and a create a plan forward to avoid making the same or similar mistakes in the future.
Give yourself some grace. You are human, after all.

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