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Sisällön tarjoaa Insurance Tomorrow and Allianz UK. Insurance Tomorrow and Allianz UK tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
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Customer Engagement and the Insurance Industry
MP3•Jakson koti
Manage episode 216592984 series 2437949
Sisällön tarjoaa Insurance Tomorrow and Allianz UK. Insurance Tomorrow and Allianz UK tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK
…
continue reading
See acast.com/privacy for privacy and opt-out information.
See omnystudio.com/listener for privacy information.
51 jaksoa
MP3•Jakson koti
Manage episode 216592984 series 2437949
Sisällön tarjoaa Insurance Tomorrow and Allianz UK. Insurance Tomorrow and Allianz UK tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK
…
continue reading
See acast.com/privacy for privacy and opt-out information.
See omnystudio.com/listener for privacy information.
51 jaksoa
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