Whats Next? Interest Rates, AI Innovation, & Digital Transformation

Banking on Disruption

Navigate the ever-shifting sands of banking interest rates & AI's transformative power with Eric McCoy, our expert guest who blends deep banking executive experience with extensive digital consulting chops. This episode explores what banks should do in light of continued higher than expected inflation. We're not just crunching numbers, however, we're also dissecting the role of AI in enhancing efficiency, loan closing times, and ever-important customer satisfaction metrics.

Discover how AI is already streamlining knowledge access, improving risk assessments, and shaping the future of customer experiences. And we're not just talking about a distant future; the groundwork for sophisticated AI applications is being laid today, with banks leveraging data to automate complex tasks and decisions.

After the interview, in our quick takes segment we discuss other ways banks are using AI, such as human resources. We discuss the importance of fostering a culture of AI adoption, empowering naturally curious employees, and the integration of AI into everyday tools. We also share our reflections on last week's Salesforce New York World Tour.

Tune in for an enlightening session that will leave you pondering the future of banking and AI.

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(19:54 - 21:19) Opportunities in Mortgage Refinancing

(24:52 - 26:00) AI in Banking Industry

(29:07 - 30:04) Banks Navigating AI and Regulations

(31:41 - 33:00) Data Control and AI Frameworks

(50:08 - 51:50) AI Utilization in Human Resources

(01:04:56 - 01:06:26) Exploring AI Implementation Challenges

(01:10:57 - 01:12:48) Innovative Use of Digital Twins

(01:16:23 - 01:19:31) AI Policy Consistency and Implementation

(01:22:30 - 01:24:01) Anticipating the Rabbit R1's Teach Mode Release Update