Leading at Scale with Balance and Joy: Carol Tome, CEO of UPS

One of One

In our inaugural episode of "One of One," Darren engages in a profound conversation with Carol Tome, CEO of UPS. You will traverse Carol's accomplished career, beginning with her early life in Jackson, Wyoming, and spanning her various roles at Home Depot over the course of her near-quarter-century tenure, ultimately serving as their CFO. You’ll gain an in-depth understanding of Carol’s transition to UPS and the formidable challenges she encountered and how she was able to evolve a hundred year plus company with over half a million employees.

Throughout the episode, Carol discusses her strategic initiatives to improve employee morale and satisfaction, her commitment to balancing the needs of multiple stakeholders, and her steadfast adherence to values-driven leadership. With reflections on the importance of mentorship, resilience, and the power of being present, Carol offers perceptive insights into what it means to lead during times of uncertainty. This episode is an essential listen for those seeking to learn from a leader recognized for her pragmatic approach, innovative thinking, and unwavering dedication to fostering a collaborative and forward-looking corporate culture.

Timestamped Overview:

00:00 Retired CFO of Home Depot appointed UPS CEO during COVID-19, oversees critical operations and mass hiring.

06:52 Align team members, set clear metrics, communicate purpose.

13:16 Prioritize listening, acknowledge errors, demonstrate vulnerability, cultivate trust.

16:10 Log cabin origins to leading UPS as CEO.

22:13 Compelled to act for women worldwide, honored.

26:39 Ensure correct job placements; address mismatches promptly and professionally.

29:21 Blessed upbringing, faith-driven values, committed to serving.

33:14 Leadership rooted in values emphasizes inclusivity and decisive action over adopting explicit stances.

37:32 Downsizing necessitated restructuring; priority now is restoring customer trust.

41:57 Hold deep respect for mentors.

45:04 Prioritize balance, presence, and shared significant moments.

48:12 Carol's leadership: success through gratitude, joy, and balance.

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