Diversity, Technology, and The Future of Dining: A Conversation with Chip Wade

Prosper Brief

Episode Summary:

In this episode of The Prosper Brief, we sit down with Chip Wade, CEO of Union Square Hospitality Group. Chip shares his personal journey through the hospitality industry, offering insights from his rich career with companies like Legal Seafoods, Dunkin' Donuts, and Red Lobster. He also reflects on his leadership principles, including the importance of engagement, talent development, curiosity, and listening. Chip opens up about maintaining company culture during tough times, promoting diversity, and managing work-life balance. The episode also delves into the future of the dining industry post-pandemic, and Chip’s thoughts on technology, AI, and how these will shape hospitality moving forward. As a special treat, Chip shares his love for the Dave Matthews Band and discusses his personal "happy place" – the bustling, energetic atmosphere of a restaurant.

Key Episode Takeaways:

• Chip Wade's leadership values include staying engaged, developing talent, being curious, and listening well.
• Maintaining a positive company culture requires constant effort, like nurturing a newborn baby.
• Diversity and inclusion are central to Chip's leadership at Union Square Hospitality Group.
• Work-life balance is essential and achievable through good routines, calendar management, and prioritizing family time.
• Embracing technology and AI will be critical for the future success of the restaurant industry.

Key Resources and Links Mentioned:

• Union Square Hospitality Group: Website
• Chip Wade's recommended reading: Setting the Table by Danny Meyer
• HUGS Employee Relief Fund
• Follow Chip Wade on social media for more updates on his career and leadership insights

Call to Action:

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