Behind the Scenes: Logistics and Learning Administration at VPS

Perform Beyond - Learning & Development with VPS

In this episode of *Perform Beyond*, Louise Brogan explores the behind-the-scenes operations of VPS's logistics and learning administration services. She is joined by Colin Lauder, Priyesh, and Pontus Nygren, who provide insight into how VPS supports clients through centralised training administration, learner care, and data management from their service centre in Barcelona.

The conversation highlights how VPS has built a global network for learning support, including managing multilingual training across multiple industries. Priyesh shares the background of the 20-year journey of the Barcelona service centre and the different ways it has evolved to meet the needs of various clients. Pontus goes into detail about how his team supports clients in EMEA, offering back-office administration, project management, technical support, and more. The episode also focuses on how data analytics helps optimise training delivery, measure compliance, and enhance the overall learner experience.

Key Takeaways:

- Global Learning Administration: VPS operates a central service centre in Barcelona, which manages training logistics across Europe and beyond, offering support in 17 languages.

- Client-Specific Services: The Barcelona service centre adapts its approach based on client needs, offering everything from back-office support to project management and technical LMS assistance.

- Data and Reporting: VPS utilises data analytics to track learner performance, ensure compliance, and refine training programs based on real-time insights. This helps clients stay on track with mandatory training requirements and class fulfilment.

- Learner Care: The learner care team provides multilingual support to clients' employees, ensuring they receive the necessary assistance, whether in person or virtually, to meet their learning goals.

- 20 Years of Success: The Barcelona service centre celebrates 20 years of service excellence, showcasing VPS’s commitment to supporting diverse industries with high-quality training administration.

Upcoming Episodes:

In the next episode, the final of this series, the team will discuss the many advantages of outsourcing learning and development services to VPS and how it benefits clients across different sectors.

- The final episode will focus on the advantages of outsourcing learning and development to VPS, covering how outsourcing can save time, reduce costs, and improve efficiency for clients.

Make sure to subscribe to *Perform Beyond* to catch the final episode, where we dive into the advantages of outsourcing. If you missed previous episodes, be sure to check them out to understand more about how VPS operates behind the scenes. Don’t forget to follow us on LinkedIn for more updates, and feel free to leave a rating or review to let us know what you think of the podcast.

https://www.linkedin.com/company/vertexprofessionalservices-vps