A $5,000 fiber optic star ceiling destroyed, and our first business pivot

Smart Home Secrets

In 2013 we'd Tym had just landed its first big builder contract with a Production builder outfitting 500 homes a year standard with a Smart Home.
Matt was sure Tym was finally on its way. He was in for a huge surprise. Just the opposite was true. Challenges around business relationship nearly forced Tym to close its doors.
The stress of the situation forced Tym to close its operations in Dallas Texas, and Boise, Idaho so it could focus solely on the contract in Utah.
Instead of doing 500 homes a year, the builder announced it was scaling back and only doing 200 homes a year.
To make it worse, the situation tarnished Tym's reputation in the Utah market and made it difficult to grow.
In this 3rd Episode, Matt talks about some of the biggest pain points of this chapter in Tym's story, including how they lost a $5,000 fiber optic star ceiling, and how the ultimately hit rock bottom.
Matt shares the moment that set he and Tym on a new course, helped them bounce back and pivot to a new approach.
Along the way Matt shares some important insights to designing your Dream Smart Home.
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