Artwork

Sisällön tarjoaa Sound Optometry. Sound Optometry tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Player FM - Podcast-sovellus
Siirry offline-tilaan Player FM avulla!

39: Complaints – Taking the lead

28:11
 
Jaa
 

Manage episode 419554340 series 2912274
Sisällön tarjoaa Sound Optometry. Sound Optometry tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Complaints are a normal part of a patient-facing industry, like optometry — from problems with prescriptions to quibbles about customer service. Therefore, handling complaints in a professional manner is an essential part of the GOC’s Standards of Practice. In this episode, Michelle Hanratty hears from Dawn Slocombe, a Complaints Resolution Manager at the Optical Consumer Complaints Service (OCCS), about how complaints are processed through their service and why communication is the key. Michelle also asks Richard Edwards, the Clinical Consultant for the OCCS, how to manage your complaints process better, to avoid any issues escalating. In addition, Richard describes how optometrists can reduce the likelihood of a complaint happening in the first place. Thanks also to Roshni Kanabar from the Association of Optometrists (AOP).
This podcast expands on Docet’s “Leadership is not hierarchical” webinar, in which Richard Edwards was the speaker. Richard answers many of the follow-up questions that optometrists sent in.
If you have a topic in mind that you’d like us to cover, or if you’ve got an interesting case study you’d like to share, send Docet a message on LinkedIn.
All GOC-registered optometrists can gain 1 CPD point by listening to this podcast and completing the exercise on our website. This episode covers the GOC domains of Communication and Leadership & Accountability. Docet - dedicated to providing quality education and professional development to GOC-registered optometrists practising in England, Wales or Northern Ireland.
  continue reading

43 jaksoa

Artwork
iconJaa
 
Manage episode 419554340 series 2912274
Sisällön tarjoaa Sound Optometry. Sound Optometry tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Complaints are a normal part of a patient-facing industry, like optometry — from problems with prescriptions to quibbles about customer service. Therefore, handling complaints in a professional manner is an essential part of the GOC’s Standards of Practice. In this episode, Michelle Hanratty hears from Dawn Slocombe, a Complaints Resolution Manager at the Optical Consumer Complaints Service (OCCS), about how complaints are processed through their service and why communication is the key. Michelle also asks Richard Edwards, the Clinical Consultant for the OCCS, how to manage your complaints process better, to avoid any issues escalating. In addition, Richard describes how optometrists can reduce the likelihood of a complaint happening in the first place. Thanks also to Roshni Kanabar from the Association of Optometrists (AOP).
This podcast expands on Docet’s “Leadership is not hierarchical” webinar, in which Richard Edwards was the speaker. Richard answers many of the follow-up questions that optometrists sent in.
If you have a topic in mind that you’d like us to cover, or if you’ve got an interesting case study you’d like to share, send Docet a message on LinkedIn.
All GOC-registered optometrists can gain 1 CPD point by listening to this podcast and completing the exercise on our website. This episode covers the GOC domains of Communication and Leadership & Accountability. Docet - dedicated to providing quality education and professional development to GOC-registered optometrists practising in England, Wales or Northern Ireland.
  continue reading

43 jaksoa

Kaikki jaksot

×
 
Loading …

Tervetuloa Player FM:n!

Player FM skannaa verkkoa löytääkseen korkealaatuisia podcasteja, joista voit nauttia juuri nyt. Se on paras podcast-sovellus ja toimii Androidilla, iPhonela, ja verkossa. Rekisteröidy sykronoidaksesi tilaukset laitteiden välillä.

 

Pikakäyttöopas