EP31: One Billion devices, Nokia & the 8 C's of Entrepreneurship {Sreevathsa of Servify}

Stars & Startups

EP31: {Sreevathsa Prabhakar, Founder of Servify}

This startup likely covers the premium smartphone on which you’re likely listening to or watching this episode of the Podcast!

Very few companies give service capabilities much thought. Indians too are not very demanding of service and service requests arise for less than 3% of all mobile handset sales. Servify saw as an opportunity to solve for globally from India. A large opportunity to support brands manage customer interactions & expectations using technology. We chat with Sreevathsa on his journey working with Indian & global brands and taking that learning into building his 2nd service oriented venture.

On the Episode we chat about Sree's journey and also what draws him towards building service oriented businesses. He also shares his philosophy on what it takes to be an entrepreneur.

Sree's 8Cs of Entrepreneurship (Aug 2020 version)

1. Curiosity
2. Clarity
3. Commitment
4. Conviction
5. Courageous
6. Conquer
7. Care
8. COVID19

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About:

Servify is on a mission to help consumers take control of all their devices and appliances - at home or at work. Servify today is one of the largest device lifecycle management platforms in the world and serves (as a Strategic Partner) consumers of Apple, Samsung, OnePlus, Motorola, Xiaomi, Nokia, Bose, Airtel, Vodafone, Du, Amazon, Oppo, Croma, AmTrust to name a few great associations.

Stay Safe!

- V (@varunvummidi)

Timeline:

04:15 - The journey

09:44 - Nokia story

11:27 - Remembering Nokia

17:17 - Moving on from Nokia to building The Service Solution (TSS)

21:25 - Focussing on consistent service quality with TSS

24:24 - What is Servify?

26:22 - Service as a core pillar

31:03 - Need to outsource service for large manufacturers

35:41 - Solving for service around the world

41:02 - Using data from a Billion handsets

43:36 - Being a second time founder

56:19 - Choosing to raise funds as a second time founder

48:35 - 8C's of Entrepreneurship

1. Curiosity
2. Clarity
3. Commitment
4. Conviction
5. Courageous
6. Conquer
7. Care
8. COVID19

1:00:02 - COVID & its impact