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What's wrong with customer service and how can we fix it? (feat. Joseph Ansanelli)
Manage episode 286406765 series 2102812
Episode 80: Today I'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service. He's also a venture partner at Greylock. We discuss what is means to provide great customer service and how companies should be thinking about their customer service experience. Plus we dive into what entrepreneurs should know about pitching and selling their companies. Enjoy!
--- Support this podcast: https://podcasters.spotify.com/pod/show/besttechie/support89 jaksoa
Manage episode 286406765 series 2102812
Episode 80: Today I'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service. He's also a venture partner at Greylock. We discuss what is means to provide great customer service and how companies should be thinking about their customer service experience. Plus we dive into what entrepreneurs should know about pitching and selling their companies. Enjoy!
--- Support this podcast: https://podcasters.spotify.com/pod/show/besttechie/support89 jaksoa
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