Episode 135: Flipping Feedback Upside Down

The 90th Percentile: An Unconventional Leadership Podcast

Details

Feedback is a powerful tool that can make or break an individual’s growth and development. It can be a valuable gift that leads to success and well-being, but it can also be a dreaded message that is associated with negativity and criticism. The impact of feedback ultimately depends on how it is given, received, and acted upon. In this podcast, we explore the art of giving and receiving effective feedback that can help individuals and organizations thrive.

Discover more of our research on hybrid leadership practices in our 2024 Leadership Report.

Key Learnings

1. Feedback is More Effective When Requested: The traditional assumption that feedback should primarily come from a manager is less effective than when feedback is solicited by the individual themselves. This shift encourages a proactive approach, making the feedback more welcome and reducing defensiveness.
2. Younger Employees and Feedback: Younger employees, such as those from Gen Z, show a greater effectiveness in soliciting feedback, which correlates with their desire for regular and timely insights into their performance. This approach helps them adjust quickly and integrate better into workplace cultures.
3. Defensive Reactions and the Importance of Asking: People who ask for feedback tend to react less defensively when receiving it. This response is due to the removal of the surprise factor and the psychological readiness to engage with the feedback, preventing what is known as an “amygdala hijack”—an emotional response that can block constructive dialogue.
4. Asking for Feedback Enhances Giving Feedback: Individuals who regularly ask for feedback are also better at giving it. This practice not only improves their feedback skills but also makes them more likely to provide positive and constructive feedback to others, enhancing overall workplace morale and effectiveness.
5. Long-Term Benefits of Seeking Feedback: Continually asking for feedback throughout one’s career contributes to higher overall ratings of leadership effectiveness. This habit fosters personal growth, improves interpersonal skills, and increases the ability to inspire and motivate others effectively.

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Research

Exploring a New Perspective: Flipping Feedback Upside Down– Article by Joe Folkman

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