701: 4 Tips for Talking Insurance Benefits - Robyn Theisen

The Best Practices Show with Kirk Behrendt

Do you have a hard time communicating with your team about insurance benefits? It's not easy. In this episode, Kirk and his guest, coach Robin Theisen, have some answers for you. Robin shares four tips for effectively talking about dental insurance benefits with patients. The conversation emphasizes the importance of educating the team about insurance, using the term 'benefits' instead of 'insurance', always saying 'yes' to patients, and making the patient the focus of the conversation. Listen to this episode to hear why implementing these great tips will help you build trust, maximize benefits, and create value for your patients.

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• More help at ACT Dental: [e-mail]

Main Takeaways:

• Educate the team about dental insurance to ensure everyone is on the same page.
• Use the term 'benefits' instead of 'insurance' to clarify the purpose and limitations of coverage.
• Always say 'yes' to patients and focus on what can be done rather than what cannot be covered.
• Make the patient the focus of the conversation and build trust by emphasizing the value of the dental treatment.

Snippets:

00:00 Introduction

01:24 Importance of Talking Insurance Benefits

05:36 Tip 1: Educating the Team

09:55 Tip 2: Using the Term 'Benefits' Instead of 'Insurance'

13:41 Tip 3: Always Saying 'Yes' and Tip 4: Make your patient the focus

26:05 Final thoughts and Conclusion

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.