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S01. Ep05 - 3 other real reasons why Customer Service reps are difficult to reach
Manage episode 346112971 series 3405225
Sisällön tarjoaa Carole T.. Carole T. tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
In this episode, I quickly explain why we changed the name of the podcast, then I tackle the painful topic of the unavailability of most customer centers/admin centers/contact centers/customer service departments. I took another approach by asking our detractors if they have ever wondered about the real reasons why is it so difficult for them to reach us. Based on my experience in customer service, I have identified 6 main reasons why and I broke them down into a series of three episodes. This is part 2(episode 5).
If you'd like to share your story too, you join us on our Facebook page or by e-mail at customerservicetherapy@gmail.comThanks for your support, and enjoy the episode! Cheers! Carole T.
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