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In a world without Customer Success | Dave Jackson | The Daily Standup Ep. 71
Manage episode 433139460 series 3577614
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Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success.
Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/
Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - In a world without customer success
00:00:34 - Welcoming Dave Jackson to The Daily Standup
00:01:55 - Defining customer success
00:02:22 - Misalignment in CS understanding
00:03:12 - Frank Slootman’s controversial take
00:04:15 - Company-wide philosophy debate
00:06:07 - Silos and CS challenges
00:08:55 - JP’s adaptable approach
00:10:40 - Customer-led growth vision
00:12:07 - Focus on capability over structure
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Dave Jackson:
Dave's LinkedIn: https://www.linkedin.com/in/davidjacksonuk/
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