Opportunistic vs. Strategic: The Dilemma of External GBS

The GBS Masterminds Podcast

Join us on the GBS Masterminds podcast as we explore the future of Global Business Services with Jan Nikus, the Vice President of GBS at KONE. In a candid conversation, Jan shares his insights on whether GBS should expand its horizon, why strategic focus is paramount, and the role of GBS in a tech-enabled transformation. Discover how diversity and a commitment to business outcomes are shaping the future of GBS. Tune in to gain a fresh perspective from a Finnish leader navigating the complexities of a global GBS environment.
Quote
"Externalizing GBS services can be a double-edged sword, sacrificing long-term strategic value for short-term gains."
- Jan Nikus, Vice President at KONE Business Services KONE
Episode resources

• Jan Nikus on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast

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Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
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