PolyAI’s Nikola Mrkšić on making a voice assistant people love

The Georgian Impact Podcast | AI, ML & More

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2y ago 32:45

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In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.

PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.

You’ll Hear About:

● Nikola Mrkšić and PolyAI’s vision

● The accuracy needed to ensure customers don’t become frustrated

● How PolyAI has surpassed previous generations of voice tech

● Mapping non-linear customer journeys

● How PolyAI develops conversation depth with their clients

● How outbound calls differ

● The ways in which PolyAI differentiates itself

● Having the voice match the brand

● Where Nikola sees voice tech going in five years

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