Artwork

Sisällön tarjoaa Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson. Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Player FM - Podcast-sovellus
Siirry offline-tilaan Player FM avulla!

Supercharging AI through Knowledge Management | Evan Siegel

39:13
 
Jaa
 

Manage episode 445468939 series 3563557
Sisällön tarjoaa Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson. Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Send us a text

Episode Summary:
In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Discussing the challenges of outdated tools in contact centers and how modern knowledge management systems powered by generative AI can solve these issues. Evan emphasizes the importance of a single source of truth in knowledge management and shares insights on how AI can reduce costs and improve customer service across industries. We also delve into specific strategies for financial institutions and the benefits of implementing AI-driven customer service solutions. The conversation wraps up with a look at the Virtual Financial Coach, Evan's initiative at eGain to democratize financial advice. Tune in to discover the future of customer service and how technology can transform the industry.
00:53 Meet Evan: From Banking to AI
01:37 Challenges in Contact Centers
03:26 The Role of AI in Customer Service
05:46 AI's Impact on Cost Reduction
08:08 The Future of Contact Centers
10:28 Self-Service and Customer Preferences
12:34 Migrating Knowledge Bases in Financial Institutions
16:30 Risks and Solutions in AI Implementation
20:42 The Importance of Prompt Engineering
21:16 Analytics in AI and Customer Service
23:05 Getting Started with AI in Your Company
23:19 Generative AI Hype and Realistic Expectations
24:36 Strategic Implementation of Generative AI
26:05 Buy vs. Build: Making the Right Choice
28:40 The Journey of Virtual Financial Coaching
34:06 Rapid Fire Questions with Evan
36:34 Conclusion and Key Takeaways
Links:
LinkedIn: https://www.linkedin.com/in/evan-siegel-ab436845/
Website: https://www.egain.com/

  continue reading

13 jaksoa

Artwork
iconJaa
 
Manage episode 445468939 series 3563557
Sisällön tarjoaa Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson. Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

Send us a text

Episode Summary:
In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Discussing the challenges of outdated tools in contact centers and how modern knowledge management systems powered by generative AI can solve these issues. Evan emphasizes the importance of a single source of truth in knowledge management and shares insights on how AI can reduce costs and improve customer service across industries. We also delve into specific strategies for financial institutions and the benefits of implementing AI-driven customer service solutions. The conversation wraps up with a look at the Virtual Financial Coach, Evan's initiative at eGain to democratize financial advice. Tune in to discover the future of customer service and how technology can transform the industry.
00:53 Meet Evan: From Banking to AI
01:37 Challenges in Contact Centers
03:26 The Role of AI in Customer Service
05:46 AI's Impact on Cost Reduction
08:08 The Future of Contact Centers
10:28 Self-Service and Customer Preferences
12:34 Migrating Knowledge Bases in Financial Institutions
16:30 Risks and Solutions in AI Implementation
20:42 The Importance of Prompt Engineering
21:16 Analytics in AI and Customer Service
23:05 Getting Started with AI in Your Company
23:19 Generative AI Hype and Realistic Expectations
24:36 Strategic Implementation of Generative AI
26:05 Buy vs. Build: Making the Right Choice
28:40 The Journey of Virtual Financial Coaching
34:06 Rapid Fire Questions with Evan
36:34 Conclusion and Key Takeaways
Links:
LinkedIn: https://www.linkedin.com/in/evan-siegel-ab436845/
Website: https://www.egain.com/

  continue reading

13 jaksoa

Kaikki jaksot

×
 
Loading …

Tervetuloa Player FM:n!

Player FM skannaa verkkoa löytääkseen korkealaatuisia podcasteja, joista voit nauttia juuri nyt. Se on paras podcast-sovellus ja toimii Androidilla, iPhonela, ja verkossa. Rekisteröidy sykronoidaksesi tilaukset laitteiden välillä.

 

Pikakäyttöopas