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The Importance of Relationships in Credit and Collections
Manage episode 327972005 series 3221063
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Good relationships in credit and collections make all the difference to a successful strategy. Both internal relationships with sales and management, and external relationships with customers are key to creating an environment of openness, collaboration — and ultimately, receivables success — yet it’s sometimes a delicate balance. Lisa stresses communicating early and often is important to making certain all the stakeholders are aware of a collections situation, to discovering why an invoice hasn’t been paid, and making sure the issues are resolved to ensure accurate and timely payments.
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