Grace Loves Lace Dresses Up Its Customer Experience with NetSuite

The NetSuite Podcast

Sarah Rynja, a system architect and project manager, joins the podcast to discuss the implementation of NetSuite at global boutique bridal brand Grace Loves Lace. Sarah starts by diving into the Grace Loves Lace brand, including its commitment to ethical, sustainable gowns [2:16]. She details how the company’s rapid growth led to its adoption of NetSuite [8:02] and its use of NetSuite today to enhance the customer experience [11:42]. Sarah explains the custom record the company has put in place through NetSuite to track customer preferences and feedback on gowns and how that has enhanced the customer experience [16:40]. Sarah explains how NetSuite OneWorld has helped ease the complexities of running a global business [18:47]. She then delves into how NetSuite’s demand planning capabilities has helped Grace Loves Lace stay ahead of unpredictable demand fluctuations [25:26]. We then conclude the podcast by discussing the future of Grace Loves Lace and its technology priorities [32:05].

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Sarah Rynja: https://www.linkedin.com/in/sarahrynja/

Grace Loves Lace: https://graceloveslace.com/

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