Episode 4 - Conversation - It's All in the Words

The North Star Podcast

You are competent in your work and you have gained some level of connection. Next, you engage in conversation with your colleagues. If you don't have effective conversation, you either 1) don't get anything done or 2) you get to spin all the plates. Both are a recipe for failure or burnout. Being on this path brings tremendous pain into not only your business life, but also your marriage, family and self. The problems of not being able to sustain your delivery in your work has a constant bleed over effect in every area of your life. What if you could build off of your permission (connection) to have your colleagues become a part of the solution rather than banging your head against a brick wall? What if they saw value in what you were doing and saw partnering with you as a part of their success? Yes, it is possible. The four keys to conversation are: 1. Mutual Dialogue: Talk with your colleagues using their language, not yours. They are largely not interested in your work. To have conversation, you need to be supremely interested in their work. 2. Be RIGHT: This means be correct. Don't ever bring a solution into your colleagues' world that is not accurate. It will ensure your path back into conversation will be long and difficult. 3. Customer First: When you see your work as serving the customer, you now have common ground. Operations exists for the customer. You should, too. 4. Outcomes, Not Obstacles: The things Glue Leaders offer can often cause operators to do some additional work. A key to success is focusing on objectives and designing our work to meet those objectives, not simply cause things to be done differently. We would love to have you join our conversation. Come be a part of the GLUE Revolution at www.thegluerevolution.com.