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The Shocking Truth About Missed Calls in Medical Practices
Manage episode 407327507 series 3562359
Sisällön tarjoaa Zed Williamson. Zed Williamson tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
How many calls does your practice receive each day? How many of those calls are actually answered? You may be surprised to learn that an average of 42% of calls to medical offices during working hours are missed. So how can we take this information, make adjustments, and transform the experience to improve patient engagement?
In this week’s episode, Zed sheds light on how technology and human behavior intersect to shape patient experiences. He also discusses how phone systems are designed to benefit businesses rather than patients and the negative biases that healthcare offices need to overcome.
Tune in for more on:
- The alarming data about missed calls in medical offices
- The real cost of missing calls
- Small adjustments to help potential patients feel like more than just a number
- Why it’s important to optimize your phone systems
Sponsored by TrackableMed
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