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4 Reasons customers aren't expanding
Manage episode 433991989 series 3380698
Sisällön tarjoaa Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn. Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
If you're north of $5M ARR, 40% of new revenue should come from existing customers. Are you seeing enough revenue from expansion?
Even if you're getting expansion, maybe you can get more - we talk about a few ways to achieve it.
- (00:00) - Introduction
- (02:34) - Why does expansion matter?
- (05:45) - Challenges with Expansion
- (08:19) - Strategies for Effective Expansion
- (10:28) - Do you get the right customers and do they want more?
- (19:14) - Add-Ons and Multi-Product Strategies
- (26:45) - Customer Success and Resource Allocation
- (28:34) - How many CSMs do you really need?
Mentions & Sources
Openview SaaS benchmarks
Elena Verna
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✉️ Newsletter: revletter.io
📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com
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This episode is brought to you by Growblocks. Finding and fixing problems in your GTM shouldn't take weeks. It should happen instantly.
That's why Growblocks built the first RevOps platform that shows you your entire funnel, split by motions, segments and more - so you can find problems, the root-cause and identify solutions fast, all in the same platform.
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