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136. The Art of Disagreeing Without Conflict: Navigating the Nuance
Manage episode 410210787 series 2613498
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Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them.
In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.
Episode Reference Links:
- Julia Minson: Website
- Underestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (Julia’s study about people’s goals when talking to those they disagree with)
- To have better disagreements, change your words (Article by Julia about HEAR)
- Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website / YouTube
- Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website / YouTube
Connect:
- Email Questions & Feedback >>> hello@fastersmarter.io
- Episode Transcripts >>> Think Fast Talk Smart Website
- Newsletter Signup + English Language Learning >>> FasterSmarter.io
- Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
- Matt Abrahams >>> LinkedIn
Chapters:
(00:00:00) Introduction
Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.
(00:00:54) Journey into Conflict and Disagreement Research
Julia gives insight into her background and what led her to research disagreement and conflict.
(00:01:55) Distinguishing Between Disagreement and Conflict
The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.
(00:04:12) Strategies for Disagreeing Better
Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.
(00:07:05) Demonstrating Curiosity and Conversational Receptiveness
Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.
(00:14:38) Managing Conflict
Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.
(00:18:25) The Final Three Questions
Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.
(00:22:48) Conclusion
176 jaksoa
Manage episode 410210787 series 2613498
Become a Faster Smarter Supporter by joining TFTS Premium.
Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them.
In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.
Episode Reference Links:
- Julia Minson: Website
- Underestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (Julia’s study about people’s goals when talking to those they disagree with)
- To have better disagreements, change your words (Article by Julia about HEAR)
- Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website / YouTube
- Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website / YouTube
Connect:
- Email Questions & Feedback >>> hello@fastersmarter.io
- Episode Transcripts >>> Think Fast Talk Smart Website
- Newsletter Signup + English Language Learning >>> FasterSmarter.io
- Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
- Matt Abrahams >>> LinkedIn
Chapters:
(00:00:00) Introduction
Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.
(00:00:54) Journey into Conflict and Disagreement Research
Julia gives insight into her background and what led her to research disagreement and conflict.
(00:01:55) Distinguishing Between Disagreement and Conflict
The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.
(00:04:12) Strategies for Disagreeing Better
Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.
(00:07:05) Demonstrating Curiosity and Conversational Receptiveness
Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.
(00:14:38) Managing Conflict
Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.
(00:18:25) The Final Three Questions
Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.
(00:22:48) Conclusion
176 jaksoa
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