125 - How to Transition From Academia to Customer Success - Charlotte Jupp

Women in Customer Success Podcast

Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.
Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude.
Here’s what you'll learn:

• Transitioning from academia to customer success
• Building customer success teams from the ground up
• Finding comfort in something completely new
• One key lesson that her current role taught her
• Facing challenges as a woman in a male-dominated industry
• Responding to gender stereotypes in cybersecurity

Hit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn’t happen by staying where it’s safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte’s journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don’t be afraid to challenge yourself, take risks, and create your own unique path.
Follow Charlotte!

This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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• Website - womenincs.co/podcast
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Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Luvut

1. 125 - How to Transition From Academia to Customer Success - Charlotte Jupp (00:00:00)

2. Transitioning From Academia to Customer Success (00:00:01)

3. Building Teams and Customer Success Growth (00:08:11)

4. Overcoming Challenges in Cybersecurity Leadership (00:20:02)